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Director of Strategy and Innovation

3 months ago

Dublin, Ireland 0307 eBay Europe Services Ltd Full time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Director of Customer Strategy & Innovation

We are seeking a Director of Strategy & Innovation to lead the Global Customer Experience (GCX) Strategy and Innovation Team. The individual will beresponsible forsupporting the development of the GCX innovation and strategy plans, incorporating the eBay strategicplans, and influencing end-to-end customer experiences.

This role willreport to the Senior Director for Strategy, Innovation and Business performance, working closely with the GCXleadership team supporting them withthe process and structure needed toformulatethe innovation and strategy for GCX. The successful candidate will be key in supporting the GCX leadership teamwith driving the strategy formulation, staying abreast of emerging change needs and surfacingfuture considerations to the leadership team.They will also bring thorough attention to detail in developing business plans and roadmaps for the organization

What you will accomplish

Establish and align innovation and strategic direction,ensuring oversight across all GCXinitiatives.

Provide guidance on global innovation and strategy design principles to ensure consistency and consolidation across GCX.

Be a key source of innovation and critical thinking, acting as abusiness partner champion for innovation and strategy. Partner with GCX leadership team, Operations Leaders, Technology & Shared Service leaders.

Partner with the GCX leadership teams in translating innovation and strategy into actionable plans.

Support and influence leaders with prioritizations and resourcing to implement innovation and strategic plans.

Conduct external research on consumer, people, technology, and innovation trends relevant to GCX.

Integrate ever-evolving customer insights, employee needs, industry trends, and overarching eBay company objectives into the GCX strategy.

Establish clear business requirements and success metrics for innovation and critical initiatives.

Lead the Strategy & Innovation team through persistent collaboration, while cultivating a positive and inclusive environment aligned with GCX's purpose and goals.

Demonstrate our Leadership Essentials to attract and engage great people, simplify and focus on what matters, drive diversity equity and inclusion, develop teams and individuals, and lead with agility and inspiration.

Work with partners across the organization to ensure alignment and build strong partnerships.

What you will bring

10 years+ Customer Strategy and creating customer experiences

8 years+ leading a team

Demonstrated success in driving innovation and supporting strategy in fast-paced environments

Strong interpersonal skills with the ability to build relationships across all organizational levels.

Exceptional leadership and influencing skills, with the ability to drive change and build consensus across all levels of the organization.

Excellent presentation skills.

Proficient in utilizing data, insights, research, and practical experience to address and clarify ambiguous situations.

Skilled in communicating complex technical concepts clearly and simply, both verbally and in writing.

Established track record of effective collaboration with senior leadership in an operations setting.

Very strong people leadership skills, aligned to our leadership essentials.

Advantageous to Have:

Experience working within an e-commerce / Global environment

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