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Out of Hours Coordinator lead
4 months ago
Homecare Lead On Call Coordinator - Weekends
The Company:
Comfort Keepers Ireland is one of the largest home care providers in Ireland. Our aim is to enable people stay happy at home by delivering quality homecare to our clients by placing their needs at the forefront of what we do. We are Multi award winning firm with 1,100 employees in care and office roles we Operate in 22 counties. Our mission to provide our clients with the highest level of quality of life that is achievable. We shall treat each of our clients and colleagues with the respect and dignity they deserve, as though we were caring for a member of our own family.
Role Overview:
The Lead On Call Coordinator will support the line manager in completing the administration tasks that go along with rostering and scheduling care for their area and is an excellent opportunity for a dedicated candidate to take their first step into a management role. They will assist with client inquiries to ensure the highest level of care is delivered to our clients. Full training will be provided for the successful candidate.
What we can offer you:
- Up to 20 hours per week - working every weekend and bank holiday
- Hybrid working
- €17.00 - €18.00 per hour
- Double pay on Bank Holiday
- Career Progression opportunities
- Work/Life Balance
- Annual Leave Increment with Long term service
- Employee Assistance Programme
- Bonus on achieved KPIs
- Training support
- Birthday Off
What will you be doing as an On Call Coordinator?
- Ensuring that the highest quality of care is delivered to our clients;
- Assisting with client and staffing issues;
- Ensure internal policies and procedures are adhered to;
- Dealing with high volume of calls
- Communicating client and caregiver concerns or problems with directors or other staff members as appropriate;
- Ensuring all shifts are covered and adequate relief care available;
- Ad hoc duties as required;
Our ideal candidate will:
- Be pro-active individuals with strong communication, negotiation, creativity, problem solving and decision-making skills, with the ability to work in a dynamic and challenging environment;
- Have excellent relationship building skills;
- Be empowered to take responsibility and accountability;
- Possess strong analytical ability;
- Demonstrate proven negotiation experience and influencing skills;
- Be a strategic thinker;
- Be innovative and have a multitasking ability;
- Be capable of working independently and have the ability to work under pressure
Comfort Keepers in an employer of equal opportunities. We celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive. So, if you are great at what you do and share our values, we want to hear from you.
