Patient Safety Quality and Innovation Coordinator

Job Title ; PSQI Coordinator

Department ; PSQI

Reports to ; PSQI Manager

Date ; 2024

Our mission is to provide exceptional patient care in an environment where quality, respect, caring and compassion are at the centre of all we do.

The overall purpose of the role is to support the overall coordination of the PSQI program including

        to streamline existing processes

        support medico legal, risk management, quality improvement and accreditation functions within the PSQI and wider hospital teams.

        Collaborate with hospital stakeholders to promote PSQI functions across the organisation.

The PSQI Coordinator works within the PSQI team to support the delivery of quality and patient safety within Beacon Hospital. This includes but is not limited to coordination of data reporting including Key Performance Indicators, quality compliance data, supporting governance activities including meeting organisation, risk management including documentation management as well as accreditation activities. 

Key Roles and Deliverables:

        Data reporting 

The postholder will be responsible for coordination of reporting and publishing of KPI data to hospital and board governance committees. This includes but not limited to coordination of publication of data from Power BI to board presentation (mortality data, complaints, patient experience, readmissions, falls rate)

        Governance / Meeting organisation

Governance of key PSQI meetings is a critical function within the team. Organisation including meeting invite, agenda coordination and minute taking for meetings including Quality Improvement Committee (monthly), Patient Safety, Quality and Innovation (weekly) will be a key function of this role.

        Risk management

Support risk management process including provision of education to team members of risk assessment. Supporting communication with stakeholders including insurers and medico legal partners in document preparation and transfer.

        Accreditation

Coordinate accreditation activities including Chapter leaders meetings (agenda, minutes and action points).

Support documentation preparation including supporting education on QPulse document repository system

Departmental, Interdepartmental and Hospital wide Role and Responsibilities

Collaboration

• Work successfully with multidisciplinary project teams. This involves interacting with many different levels of staff, alliance partners and affiliated organizations and working with resource managers to obtain resource assignments.
• Work with team members to obtain quality project deliverables
• Exhibit objectivity and openness to others' views; give and welcome feedback

Communication

• Effectively use written and oral communication skills. This includes meeting facilitation; the efficient use of e-mail; creation of clear, concise project documents and presentations
• Manage requests for changes to scope, schedule, and workflow according to defined project change control procedures

• Time Management
• Work with PSQI team to assess and prioritize workload based on organizational and departmental goals
• Prioritise work assignments appropriately
• Set expectations and monitor delegated activities

Flexibility

• Successfully manage multiple projects in varied environments and adapt to different project needs, constraints, and barriers
• Perform other/additional duties in support of the PSQI team as needed

Technology and Methodology Skills

• Strives to continuously build knowledge and skills in Quality and Process Improvement Methodologies
• Stays knowledgeable in applicable areas of expertise i.e., Information Technology, Business Process Improvement Methodologies, Clinical Applications, etc.

Leadership

• Effectively influence actions and opinions of others
• Work as a partner with the organization's leadership in achieving solutions

Personal and Professional Responsibilities.

The post holder is expected to:

        Adhere to the Hospital's mission and Vision

        Maintain patient confidentiality including authorisation of the release of medical information

        Abide by Hospital policies and all regulatory requirements including mandatory training

        Have excellent customer care and communication skills, both written and verbal

        Have excellent knowledge of computers and Microsoft Windows software and keyboard skills

        Have excellent time management skills and ability to multi-task and prioritize work

        Have excellent personal presentation and interpersonal skills

        Build collaborative relationships through strong teamwork across the organization

Person Specification

Qualifications

        Leaving Certificate or equivalent.

        3rd level Qualification

        Completed "White Belt" training - Introduction to Process Improvement in Health Systems .

        Desirable: Green Belt training - Professional Certificate Process Improvement in Health Systems.

Experience

        Minimum 3 years of experience in a similar role

        Computer literacy, including experience using MS Excel & Word

        Proficient in using office software and tools, including Excel, Word, PowerPoint, Outlook and the Hospital's systems.

        Proven experience of working in an administrative capacity at a senior level in a large organisation.

        Previous experience in Medico legal documentation management desirable

Job Specific Competencies and Knowledge

        Ability to communicate effectively and courteously with a wide range of individuals including: patients; referrers; Consultants; clinical & non-clinical hospital staff; health insurance staff.

        Excellent written skills so can draft correspondence, policies and procedures.

        Ability to work consistently and accurately with processes and procedures.

        Exhibits ability to work as member of a team in daily performance of duties.

        High level of organisation and efficiency.

        Highly developed confidentiality and discretion.

        Professional demeanour and strong interpersonal skills.

        Strong team work and excellent communication skills

        Have a high capacity for responsibility and individual initiative

        Have strong organisational and decision-making skills

        Ability to assume responsibility and manage own workload

        Demonstrate ability to write clear and concise English.

Personal Competencies

        All posts in Beacon Hospital require a high level of flexibility to ensure the delivery of an effective and efficient service. Therefore, the post holder will be required to demonstrate flexibility as and when required by their manager of hospital management.

        Flexible and adaptable with a "can-do" attitude.

        Self-starter - self-motivated.

        Sees opportunities not barriers.

        Attention to detail and follow through on tasks are essential.

        Strong team player who roles the sleeves up and get the job done.

        Good task manager; organised and able to handle a pressurised workload.

        Good process skills and knowledge of hospital operations.

        Capable of taking responsibility for own workload.

This job description is intended to be an outline of the areas of responsibility and deliverables at the time of its writing. As the Hospital and the post holder develop, this job description may be subject to review in light of the changing needs of the Hospital.

Job Description received by employee:                                                   

Signature:                                         _______________________________

Name (Block Capitals):                _______________________________

Date:                                                 _______________________________