Guide Scheduling Assistant

1 month ago

Dublin, Ireland City Wonders Ltd Full time


Your title in City Wonders will be: Guide Scheduling Assistant (Permanent, Full-time)

Who will support your development? Guide Scheduling Manager

Where will you be located? Hybrid working - min 3 days on site - Group Headquarters, City Wonders, Dublin 2 and from home


What will you be responsible for every day in City Wonders?

 e  Manage the schedules of all guides in accordance with established and agreed procedures.

 e  Day to day interaction with guides with regards to schedule issues.

 e  Liaise with colleagues and other departments as necessary to ensure efficiency and to maximise use of all resources.

 e  Communicate necessary updates to the relevant Manager.

 e  Proactively review upcoming tours to allow the flagging of any guide-related issues.

 e  Review and amend/cancel guides where necessary.

 e  Suggest and help implement enhanced department procedures and processes.

 e  Other ad hoc duties as required.


Have you got the City Wonders skills and fit?

 e  Fluent/native written and spoken English is an absolute requirement.

 e  French/Italian an added advantage but not a requirement

 e  A self-motivated individual with a can-do attitude.

 e  Excellent planning, organisational, persuasion, communication and analytical skills with attention to detail and accuracy.

 e  Capable of building your own relationships with the guides as well as maintain the established relationship they have with the company.

 e  A quick learner willing to take on a dynamic and fast paced environment and to successfully manage the workload.

 e  High level of proficiency with the MS Office (Excel, Word, Outlook, etc.) and ability to learn how to use our databases to store, manage and update information.

 e  A willingness to suggest and develop solutions to problems and to consider how processes and procedures can be improved.

 e  An ability to work on own initiative and to make timely decisions in response to real-time operational scenarios as well as working as part of a team.

 e  A track record in problem-solving and 'thinking outside the box' with an ability to find common sense solutions in response to a variety of operational scenarios.

 e  An ability to learn quickly detailed processes regarding our tours.

 e  A proven ability to manage operational priorities based on business needs and other resources.

 

Working hours:

 e  This role is based in our City Centre Dublin office and hybrid working is facilitated. We are not taking applications from any candidates not living in Ireland at this time.

 e  As the travel industry is a 7-day week industry, work days are scheduled 5 days across Monday to Sunday working approx. 2 weekends per month. Working hours are 40 hours per week scheduled in shifts 5.30am to 9pm depending on time of year. No major travel required.


Benefits

 e  Free & discounted tours for employees

 e  Medical insurance

 e  Defined Contribution Pension

 e  DIS and IP insurance

 e  Public Transport Commuter Benefits (Tax Saver)

 e  Bike to work scheme

 e  Hybrid working facilitated

 e  Bonus Scheme


 


Want to know more about us? Our Story


It all began in 2004 by developing an innovative tour to take a small group of visitors on a walk around historic Rome and share stories that they would never hear otherwise, such as the "dark" legends that ironically bring the Eternal City to life. Dark Rome grew rapidly to become one of the largest tour companies in Italy.


Through strategic relationships, such as our official Vatican Museums partnership, we are able to provide unique experiences for our guests, including no wait entry, early access to the Sistine Chapel, and access to highly-coveted areas of the Vatican Museums that are normally closed to the public - benefits that competitors are not able to offer. Innovative high-quality tours with unique customer benefits, stellar guides who deliver tours in only one language (not multiple languages on the same tour), small group sizes, and world-class customer service are hallmarks of our brands and differentiate us in the marketplace. In addition to English, many tours are now offered in Spanish, French, German, and Italian.


Following on the success of Italy, the company launched tours in Paris a few years later. We invested heavily in our infrastructure, including a new technology

platform and recruiting leaders with the right skills and experience to scale our business globally.


In 2014, ten years after the company was originally founded, it was renamed to City Wonders. In addition to adding more product offerings throughout Italy, Vatican City, and Paris, City Wonders expanded to London and Barcelona.


Our tours are sold to consumers via the web and through over 50 major travel distributors worldwide.


We will continue to innovate to deliver the best products and services available to our guests and distribution partners in every market that we serve, and to become their provider of choice.


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