Care Co-ordinator

ABOUT THE JOB

Are you ready to be part of a revolutionary force in healthcare? We're expanding rapidly to meet the growing needs of our communities, and we want compassionate individuals like you to join us on this remarkable journey.

WHY CHOOSE US:

Pioneering Homecare Revolution: Join a team at the forefront of the homecare revolution, shaping the future of homecare in Ireland.

Community Impact: Be a vital part of our commitment to making a profound impact on the lives of individuals across Ireland. Your role goes beyond caregiving; it's about fostering independence and dignity within the comfort of their own homes.

Dedication to Excellence: As one of the leading homecare companies in Ireland, we are dedicated to maintaining the highest standards of care.

YOUR ROLE AS CARE COORDINATOR:

Daily Impact: Your role isn't just a job - it's an opportunity to positively influence someone's life every day. Your compassion and dedication will empower individuals to lead fulfilling lives at home.

Essential Connection: For many of our clients, you may be the sole person they interact with. Your presence and care are not just essential; they're a lifeline.

Dynamic Team: Join a dynamic team enhancing the quality of life for individuals and communities throughout Ireland.

WHAT WE'RE LOOKING FOR:

Compassion: A genuine passion for making a positive impact on the lives of others.

Dedication: Commitment to providing vital support and care to those who need it most.

Team Spirit: A desire to be part of a dynamic team that values collaboration and excellence.

WHAT YOU'LL GAIN:

Professional Growth: Opportunities for professional development and advancement within a rapidly expanding company.

Fulfillment: Experience the satisfaction of knowing your work directly contributes to the well-being of others.

Community: Join a supportive community of like-minded professionals who share your dedication to making a real difference.

BENEFITS:

• €200 Sign on Bonus,
• €200 Refer a Friend
• Cycle to Work Scheme
• Training & development opportunities*

KEY DUTIES AND RESPONSIBILITIES

• Responsible for the growth hours in your area by managing new packages requests from the HSE and private sector.
• Upload carer rosters and client templates - week 1 / week 2
• Have complete oversight and accountability of rotas.
• Monitor client care calls including missed and late calls.
• Complete Timesheets daily
• Analyse opportunities for growth and communicate where new staff are required to accommodate business demand, liaise with recruitment.
• Work closely with the Client Care Manager in your area 
• Demonstrate a high level of customer service while answering calls from clients, Client Care Managers and carers
• Building effective working relationships with all internal business support functions, including CCM, recruitment, compliance 
• Building the most effective external customer and stakeholder relationships in the assigned CHO geography to maximise the business
• Preparing effective management information to show the efficiency of runs and staff capacity on a weekly basis
• Prepare weekly reports for management to outline efficiency and quality
• Prepare daily (referrals) , monthly, quarterly and annual reports
• Demonstrate efficiency and quality of runs and staff capacity
• Complete on call log each day of concerns or issues and pass onto relevant on call personnel
• Prepare contingency plans, effective management of risk
• Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly
• Answering incoming calls in a friendly, professional and knowledgeable manner
• Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business

To undertake any other reasonable duties as required*

ESSENTIAL SKILLS & EXPERIENCE

• Advanced computer skills including proficient use of MS Office
• Previous care co-ordination experience. Six months or more is preferred.
• Excellent organisational and planning skills
• Teamwork and relationship management skills
• Strong communication skills including telephone

DESIRABLE CRITERIA:

• Experience of the health or social care sector
• QQI Level 5 in Healthcare

ABOUT US

At Connected Health, we don't just offer a job - we offer careers that are at the forefront of transforming the way homecare is delivered across Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

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