Charlotte Tilbury, Assistant Business Manager, Full Time, Permanent
4 weeks ago
GET TO KNOW US
Founded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de-coding makeup application for every person, at any age, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty, continues to break records across countries, channels, and categories.
KNOW THE ROLE
The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter. Not only do you dare to dream it – you dare to do it.
KNOW WHAT WE'RE LOOKING FOR
Key Accountabilities
Drive financial results in store to meet and exceed targets and key performance indicators.Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.Lead by example to promote exceptional customer service and creating a customer experience.Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.Benefits
We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goalsYou receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema ticketsOther fabulous benefits such as life assurance, birthdays off work, team sales incentives and many moreAt Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM…APPLY TODAY
KNOW HOW WE WORK
We Drive Creativity and Innovation: We think, move, and act fast. Our energy is channelled into creating unrivalled, exciting, social spaces- always bright, vibrant, never boring. We inspire at every opportunity.
We Go Above And Beyond: We listen, learn and go beyond to bring joy to every single customer interaction. We pride ourselves in bringing the warmest of welcomes, intuitive service and style expertise to all our customers.
We Do The Right Thing: We act with decency and respect at all times, elevating our role in delivering positive change and doing right by our customers. Constantly evolving we strive for better, always with care and consideration.
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