SMB Client Services Specialist, Arabic Speaking

Found in: Talent IE C2 - 2 weeks ago

Dublin, Ireland TikTok Full time

About the team

TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small. We're looking for a solution-focused, empathetic Client Services Specialist to join our growing Client Services team in Dublin, Ireland. You will support existing and potential TikTok advertisers for our Arabic speaking markets, as they seek to support while advertising on our platform. You will help support a wide range of queries ranging from questions about the TikTok platform, to more technical questions related to digital advertising tools. You will have a keen eye for detail and will help us build processes and tools that help TikTok and our clients succeed. Responsibilities: 1. Make your own discoveries - Grow a deep understanding of TikTok's products, processes and tools. Become an expert in supporting complex digital marketing issues. Share candid and solution focused feedback and communication of our client's needs to help inform change.2. Assume ownership - Help provide the highest level of service to our clients. Understand their needs and determine the right course of action with a view on helping them grow their business.3. Embrace change as an opportunity - You will work in a fast-paced environment and you will be ready to step outside your comfort zone to gain new experiences to help scale our support team. 4. High Performing - Meet and/or exceed Client Services goals and expectations based on KPIs, SLAs etc. KPIs include but are not limited to FRT, RT, CSAT, DSAT, AHT etc. 5. Raise the bar - Be results focused and always look to improve your performance versus your goals. Be proud to deliver high quality service that makes TikTok stand out against the crowd.6. Offer and ask for help - Seek to support new team members as they learn about our products and processes. Share your knowledge and empower your peers. Do not be afraid to ask for help. We will build this team together, but we all need to demonstrate humility to help us learn and grow.

Minimum qualifications: 1. Bachelor’s degree or equivalent experience, with a preference for study or understanding of Business, Communications or Marketing2. As this role works closely with businesses in Arabic speaking countries, through chat and email, full fluency in written and verbal English and Arabic is essential for your success.3. We are a global organisation, so great communication skills with strong customer focus is key for this role.4. We are a growing and high pace organisation, so you are ideally comfortable working in a changeable environment. Preferred Qualifications1. With the support of the Arabic speaking markets, additional business fluency in French would be a key benefit for the role2. Familiarity with digital advertising, HTML or Javascript is a plus.3. As a global organisation, any additional languages are a benefit4. Experience in digital advertising or similar field

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