Systems Support Engineer, EMEA
2 months ago
Keeper is hiring a driven Systems Support Engineer to join our B2B EMEA support team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.
Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role
About Keeper
Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.
About the Role
Join an elite team of highly skilled Systems Support Engineers and Sales Engineers, to play a key role in the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.
Responsibilities
- Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
- Represent the customer to ensure serviceability and product quality issues are being tracked, prioritised, resolved, and incorporated into the product release cycle
- Assist customers in the installation and deployment of Keeper’s software products
- Track and monitor all support cases to ensure timely resolution and follow-up
- Clearly identify, document, and find solutions for customer issues and product problems
- Escalate critical customer situations to the appropriate level of management and engineering expertise
- Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base
Requirements
- 5+ years of experience in IT Management and System Administration
- Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
- Experience working with Single Sign On (SSO) environments
- Experience setting up and configuring Active Directory
- Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
- Excellent command of Linux Shell and PowerShell
- In depth knowledge of prem/cloud/hybrid environments
- Working knowledge of Python
Preferred Qualifications
- Bachelor's Degree or equivalent experience
- Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
- Ability to adapt, overcome objections, and learn complex solutions
- Excellent time management and communication skills
Benefits
- Onsite lunches
- Private healthcare (no wait period)
- Pension contribution (no wait period)
- Sick Pay
- Bike-to-Work Scheme
- Above Market annual Bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Exempt
-
Finance Manager, EMEA Accounting
6 months ago
Cork, Ireland Amazon Ireland Support Services Limited Full timeAre you looking for your next big Finance role? If you want to be part of history, this is your opportunity to work with one of the world’s most successful companies. Amazon Web Services (“AWS”) is a high-growth, fast-moving Amazon business, where new and diverse opportunities arise every day. To meet the growing demand for Accounting Services in EMEA,...
-
B2B Support Manager, EMEA
5 months ago
Cork, Ireland Keeper Security, Inc. Full timeKeeper Security is hiring a technical and execution-oriented B2B Support Manager to lead the Keeper EMEA Customer Support team and play a pivotal role in ensuring our customers receive exceptional service and support. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork,...
-
Bilingual (Spanish) Systems Support Engineer, EMEA
4 months ago
Cork, Ireland Keeper Security, Inc. Full timeKeeper is hiring a talented Bilingual (Spanish) System Support Engineer to join the Keeper family. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Keeper’s cybersecurity software is...
-
Senior Financial Analyst, Statutory Accounting EMEA
6 months ago
Cork, Ireland Amazon Ireland Support Services Limited Full timeAre you looking for your next big Finance role? If you want to be part of history, this is your opportunity to work with one of the world’s most successful companies. Amazon Web Services (“AWS”) and Kuiper are high-growth, fast-moving Amazon businesses, where new and diverse opportunities arise every day. To meet the growing demand for Accounting...
-
Finance Manager, AWS EMEA Accounting
5 months ago
Cork, Ireland Amazon Ireland Support Services Limited Full timeAre you looking for your next big Finance role? If you want to be part of history, this is your opportunity to work with one of the world’s most successful companies. Amazon Web Services (“AWS”) is a high-growth, fast-moving Amazon business, where new and diverse opportunities arise every day. To meet the growing demand for Accounting Services in EMEA,...
-
Sales Engineer
2 months ago
Cork, Ireland Keeper Security, Inc. Full timeKeeper Security is hiring an experienced Sales Engineer to join our EMEA B2B sales team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Keeper’s cybersecurity software is trusted by...
-
System Software Architect
6 months ago
Cork, Ireland Cadence Design Systems, Inc. Full timeAt Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. The Cadence Compute Systems Group (CSG) develops and licenses IP for system designs. This includes CPUs and high-performance DSPs, DDR and IO controllers, hardware accelerators, and subsystems. Our IP designs are used by most of the top...
-
Senior Engineer Technical Support Japanese Speaking
5 months ago
Cork, Ireland EMC Information Systems International Unlimited Company Full timeSenior Engineer Technical Support (Japanese Speaking) Join us as a Senior Engineer on our Technical Support team in Cork / Limerick / Dublin to do the best work of your career and make a profound social impact. What you’ll achieve Provides remote technical support expertise in a complex information infrastructure environment with the need to...
-
Senior IT Systems Engineer
1 month ago
Cork, Ireland Reperio Human Capital Full timeSenior IT Systems EngineerContract | €300-€350/day | CorkA client of mine is looking for a Senior IT Systems Engineer to join their team in Cork. This role will focus on managing and supporting complex IT infrastructure systems, providing Level 3 support, and driving ongoing IT projects.Responsibilities:Provide Level 3 support for Windows-based server...
-
Snr Manager
4 weeks ago
Cork, Ireland NetApp Full timeTitle: Snr Manager - EMEA Benefits Location: Cork, Munster, IE, T23 PPT8 Requisition ID: 128219 Job SummaryWe are looking for a Sr. Benefits Manager to join our Global Total Rewards Team. This individual will have a generalized focus on EMEA strategy and benefit programs and reports to the Director, Global Benefits. This role manages a team of SMEs and...
-
Sr. Benefits Analyst, EMEA
4 months ago
Cork, Ireland Proofpoint Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based...
-
Manager, Technical Support
2 months ago
Cork, Ireland NetApp Full timeTitle: Manager, Technical Support Location: Cork, Munster, IE, T23 PPT8 Requisition ID: 127042 Position OverviewWe are seeking a passionate and experienced Technical Support Manager to join our EMEA technical support team. The ideal candidate will bring 3-5 years of technical support management experience, a strong operational understanding, and a drive...
-
Customer Service Lead, EMEA
1 month ago
Cork, Ireland MACOM Full timeMACOM is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status or veteran status or any other legally protected status. Customer Service, Team Leader EMEA The Team Leader of Customer Service is responsible for managing the day-to-day...
-
Senior IT Support Engineer
1 month ago
Cork, Ireland Reperio Human Capital Full timeSenior IT Support EngineerContract | €260-€300/day | Cork A client of mine is looking for an experienced Senior IT Systems Engineer to join their team in Cork. This role involves providing high-level support and managing complex IT systems, with a focus on Windows and Microsoft environments. You will also lead key infrastructure projects while ensuring...
-
Desktop Engineer
5 months ago
Cork, Ireland Iron Systems Full timeKey Responsibilities: Provide onsite and desk side support services to end users. Troubleshoot PC related problems at the direction of CLIENT level 2 or SPOC. Complete incidents and requests within SLA in pressurized environment. Build, configure, and troubleshoot Install “Gold” image on the customer's PC and laptop applications and hardware...
-
Channel Marketing Specialist, EMEA
2 months ago
Cork, Ireland Keeper Security, Inc. Full timeKeeper Security is hiring a talented Channel Marketing Specialist who is passionate about all things channel events and marketing. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.Keeper's...
-
Senior Technical Support Engineer
3 months ago
Cork, Ireland Broadcom Inc. Full timePlease Note : 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: Job Description The Elevator Pitch: Why will you enjoy this new opportunity? NSX Technical...
-
Cork, Ireland Keeper Security, Inc. Full timeKeeper is hiring talented Bilingual (French) B2B Customer Support Representatives to join the Keeper Customer Support, EMEA team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable...
-
Automation Service Engineer
3 weeks ago
Cork, Ireland DirectHR Full timeDirect HR, on behalf of our client, an established American international company specializing in automation and robotics solutions for manufacturing, is currently seeking: Job title:Automation Service Engineer/Control Engineer Location: Cork, Ireland WHAT YOU WILL BE DOING You will be responsible for multiple robotic assembly systems deployed to a major...
-
Cork, Ireland Qualcomm Full timeCompany: QT Technologies Ireland Limited Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: We are seeking an experienced Operations Support Engineer with advanced expertise in Linux, virtualization technologies, enterprise storage, and Splunk queries. The role will support operational...