Bilingual (French) B2B Customer Support Representative-EMEA

4 months ago

Cork, Ireland Keeper Security, Inc. Full time

Keeper is hiring talented Bilingual (French) B2B Customer Support Representatives to join the Keeper Customer Support, EMEA team. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing customer relationships in this pivotal role

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organization's, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

You’re right for this job if you:

  • Have experience answering incoming customer calls, tickets & chats regarding product problems, service questions and general client concerns
  • Love to take on complex technical questions
  • Excel at customer service and be able to problem solve to turn frustrated clients into happy clients.
  • Want to work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Can maintain a high level of professionalism and establish a positive rapport with every client
  • Can balance problem solving and escalating more in-depth issues to the Tier 2 team

Requirements

  • An Associate's Degree in a technology-related field and/or 1+ years of Customer Service experience in the Technology industry
  • Bilingual fluency, ability to write, read, and speak both English and Spanish
  • Familiarity with Salesforce experience, or similar technology
  • Hands on experience with Google Suite and MS-office tools
  • Excellent communication and customer service skills
  • Knowledge of technical troubleshooting

Preferred Requirements:

  • Bachelor’s Degree
  • Knowledge of Keeper Security tools and applications
  • Technical proficiency with smartphones, tablets and computers

Benefits

  • Onsite lunches
  • Private healthcare (no wait period)
  • Pension contribution (no wait period)
  • Sick Pay
  • Bike-to-Work Scheme (if local)
  • Above Market annual Bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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