Portfolio Success Manager I

4 months ago

Dublin, Ireland Zendesk Full time
Job Description

As a Customer Success Manager in the Global Scaled Customer Success organization, your responsibility is to work with agility across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating webinar events, and scaled campaigns. Our goal is to ensure our customers are deriving value, are optimized for success, and are happily growing with Zendesk for the long term.   

A day in the life of a Scaled CSM: 

  • Working across a large cohort of different types of customers. One day you may be helping a small Retail customer optimize their CX Messaging and the next you’re delivering a recommendation to a larger Enterprise organization 

  • You’ll work cross functionally with Zendesk Advocacy/Support, Sales, Renewals, Professional Services and more. 

  • You’ll leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations 

  • You’ll help forecast and mitigate risk, ensuring growth, and drive customer satisfaction 

  • As a group, we host weekly online events that let customers get to know us while they learn alongside their peers.

  • We produce short videos that convey intricate concepts in an easily digestible way.

The Scaled team is committed to continuous improvement, testing and iterating, and seeking innovative ways to work efficiently and to deliver the best customer experience possible. We’re a global team with members in AMER, EMEA, APAC and LATAM. We value hard work, candor, commitment to one another and our customers, and desire to learn and grow. 

Your background: 

  • You have experience working in Customer Success, Sales, Support or other customer-facing roles 

  • You have experience identifying business objectives and mapping solutions, in a thorough, compelling but crisp manner 

  • You’re dynamic and agile. You want a landscape that challenges you and changes shape vs. remains static 

  • You’re data driven and have experience with tools like SFDC, Gainsight, Tableau and Zendesk.  

  • You’re not satisfied with the status quo and you’re driven by continuous improvement and positive customer experiences 

  • This role is based in Dublin, Ireland and will be responsible for supporting customers throughout EMEA. German, Dutch, any of the nordics (Norwegian, Swedish, Finnish), French or Italian would be an incredible bonus.

 

This is a great opportunity if you’re looking for an opportunity to grow, learn and drive positive experiences for customers. 

  • Portfolio Manager

    3 months ago

    Dublin, Ireland Primark Full time

    Job Description Portfolio Manager Our Transformation teams are right at the heart of what we do. Surrounded by some of the best Transformation specialists in the industry, you’ll bring your own ideas to the business - helping to shape the experience of our customers as part of a forward-thinking...

  • Customer Success Manager

    3 weeks ago

    Dublin, Ireland Cpl Full time

    I am looking to speak with fluent German speaking Customer Success professionals looking for opportunities in the Tech / SaaS space. SummaryWe're looking for experienced Customer Success professionals to help our customers realise and improve the value of their subscriptions and services for a company that offers database functionalities and search...

  • Commercial Portfolio Manager

    4 months ago

    Dublin, Ireland AXA Group Full time

    AXA Ireland are recruiting for a new Commercial Lines Portfolio Manager. Reporting into the Head of Portfolio Management, you will lead the portfolio management activities for our commercial lines of business. We are looking for a talented individual who can drive the development and delivery of a suitable portfolio strategy, lead financial performance...

  • PMO Portfolio Manager

    7 days ago

    Dublin, Ireland Uniphar Group Full time

    Purpose:Uniphar are embarking on an ambitious, multi-year transformation program and are seeking an experienced PMO Portfolio Manager to join our team.Operating within the PMO department and reporting to the PMO Director, the PMO Portfolio Manager will play a crucial role in collating and managing the organization's project portfolio. This includes...

  • Project Portfolio Manager

    3 months ago

    Dublin, Ireland Kepak Group Full time

    Kepak is one of Europe’s leading food companies with manufacturing sites across Ireland and the UK.  Kepak’s vision is to be a successful, sustainable, future ready, food business, with differentiation at its core, that is a great place to work.   This vision is underpinned by our values of Responsibility, Ambition, Passion for Food and...

  • Senior Portfolio Underwriting Manager

    4 weeks ago

    Dublin, Ireland Abrivia Full time

    Location: Dublin City Role: Senior Portfolio Underwriting Manager Underwriting Portfolio Manager wanted for Leading Insurance Group-Dublin Abrivia are currently seeking a Senior Portfolio Underwriting Manager to join our client, a leading insurance provider. This role will focus on managing a diverse portfolio while providing strategic underwriting expertise...

  • Senior Brand Manager Portfolio Strategy

    4 weeks ago

    Dublin, Ireland Kellogg Full time

    We are seeking a Senior Brand Manager to join our Portfolio, Strategy, and Performance team on a 12-month fixed-term contract. In this role, you will contribute to the sustainable growth of our cereal business in Europe. As a Senior Brand Manager, you will shape a strong portfolio for our cereal category and help create impactful brand experiences. Your...

  • EHS Officer

    1 month ago

    Dublin, Ireland i-Recruit Full time

    Environmental, Health and Safety Officer Our client, established 25 years ago, is a main building contractor operating in Dublinwith a reputation for quality, building excellence and customer service. Due to continued expansion, theyare now seeking to appoint a qualified Environmental, Health & Safety (EHS) Officer to join the team.This role will be...

  • Senior Structural Engineer

    4 weeks ago

    Dublin, Ireland i-Recruit Full time

    Senior Structural Engineer***PLEASE DO NOT APPLY FOR THE ROLE IF YOU ARE NOT CURRENTLY LIVING IN IRELAND***Location: Dublin, IrelandEmployer: Civil and Structural Engineering Company (Client of i-Recruit)Job Type: Full-Time, PermanentSalary: CompetitivePerks: Great package on offerAbout the CompanyOur client is a well-established civil and structural...

  • Portfolio Analyst

    4 months ago

    Dublin, Ireland Davy Group Full time

    About UsFrom day one, you’ll notice there is something special about working at Davy. Our success is built on nearly 100 years of forging strong relationships with our clients and developing the careers of Ireland’s future business leaders. Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range of...

  • Property Portfolio Manager

    1 month ago

    Dublin, Ireland WTW Full time

    WTW is seeking a  Property Portfolio Manager  to oversee a growing property portfolio, influencing the development and implementation of strategies and business solutions. Has clear commercial awareness, negotiation skills and an ability to build durable Broker/Insurer relationships. WTW Benefits Salary Negotiable | Annual leave (23 plus 13 flexi...

  • Senior Brand Manager Portfolio Strategy

    4 weeks ago

    Dublin, Ireland Kellanova Full time

    We are seeking a Senior Brand Manager to join our Portfolio, Strategy, and Performance team on a 12-month fixed-term contract. In this role, you will contribute to the sustainable growth of our cereal business in Europe.  As a Senior Brand Manager, you will shape a strong portfolio for our cereal category and help create impactful brand experiences. Your...

  • Director of Technology Portfolio Management

    4 weeks ago

    Dublin, Ireland UnitedHealth Group Full time

    Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Portfolio Manager

    19 hours ago

    Dublin, Ireland Elevate Partners Full time

    On behalf of our client, a leading Real Estate investment and asset management firm, we are looking to hire a Portfolio Manager to join the team. The Role: Assisting with the preparation of monthly portfolio performance reports, including a review of all leasing activity. Maintaining the asset management database, and weekly reporting to the senior...

  • Portfolio Manager

    19 hours ago

    Dublin, Ireland Elevate Partners Full time

    Job DescriptionOn behalf of our client, a leading Real Estate investment and asset management firm, we are looking to hire a Portfolio Manager to join the team. The Role: Assisting with the preparation of monthly portfolio performance reports, including a review of all leasing activity. Maintaining the asset management database, and weekly reporting to...

  • Revit Tehcnician

    4 weeks ago

    Dublin, Ireland i-Recruit Full time

    Revit Technician (4+ Years Experience)***PLEASE DO NOT APPLY FOR THE ROLE IF YOU ARE NOT CURRENTLY LIVING IN IRELAND***Location: Dublin, IrelandEmployer: Civil and Structural Engineering Company (Client of i-Recruit)Job Type: Full-Time, PermanentSalary: CompetitivePerks: Great perks package on offerAbout the CompanyOur client is a well-established civil and...

  • Software Portfolio Management Specialist

    2 months ago

    Dublin 24, Ireland SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Success Manager

    2 months ago

    Dublin, Ireland Login VSI Full time

    Welcome to Login VSI, where innovation and growth converge. Login VSI's mission is to provide organizations with the solutions and insights needed to ensure a seamless and reliable digital workspace experience for their end-users. We aim to help businesses optimize the performance, scalability, and predictability of their virtualized desktop and application...

  • Precast Engineer

    4 weeks ago

    Dublin, Ireland i-Recruit Full time

    : Precast Engineer ***PLEASE DO NOT APPLY FOR THE ROLE IF YOU ARE NOT CURRENTLY LIVING IN IRELAND*** Location: Dublin, IrelandEmployer: Civil and Structural Engineering Company (Client of i-Recruit)Job Type: Full-Time, PermanentSalary: CompetitivePerks: Great package on offerAbout the CompanyOur client is a leading civil and structural engineering firm...

  • Facade Engineer

    2 weeks ago

    Dublin, Ireland i-Recruit Full time

    Facade Engineer***PLEASE DO NOT APPLY FOR THE ROLE IF YOU ARE NOT CURRENTLY LIVING IN IRELAND***Location: Dublin, IrelandEmployer: Civil and Structural Engineering Company (Client of i-Recruit)Job Type: Full-Time, PermanentSalary: CompetitivePerks: Great package on offerAbout the CompanyOur client is a well-established civil and structural engineering firm...