Customer Success Manager

4 weeks ago

Dublin, Ireland Cpl Full time

I am looking to speak with fluent German speaking Customer Success professionals looking for opportunities in the Tech / SaaS space.



Summary


We're looking for experienced Customer Success professionals to help our customers realise and improve the value of their subscriptions and services for a company that offers database functionalities and search capabilities that help businesses transform their industries by harnessing the power of data.


You will be responsible for establishing relationships and becoming a trusted advisor and âgo-toâ person for best practices, and to help remove roadblocks or challenges for customers. You will bring value to every interaction - from onboarding and product adoption to growth. This role will report to the Regional Manager.



Your every day...


  • Build meaningful and strategic relationships with customers across various stakeholders, working closely with other partners
  • Lead customer and project onboarding experience, validating and identifying customer needs, potential challenges, and key project timelines to ensure weâre meeting expectations
  • Promote and encourage the implementation of paid features across your assigned customer portfolio
  • Proactively and early identify and mitigate the risk of churn
  • Ensure high customer satisfaction and reference ability
  • Help to develop and implement standard methodologies, processes, and tools to continually improve the Customer Success Program


What you need...


  • Fluency in German (C2 or higher) and English fluency (C1 or higher).
  • Customer Success OR Account Management experience working preferably within SaaS
  • Prior exposure to database, cloud and infrastructure technology is a plus
  • High levels of organisation in your workflows - you understand what it means to be responsible for a strategic customer portfolio and to prioritize your time across all of your customers
  • A passion for partnership and collaboration Youâll be working with multiple teams regularly (Sales, Marketing, Support, Product, Professional Services)
  • Outstanding verbal and written communication skills, with the ability to present to technical and business stakeholders, both internally and externally
  • Eligibility to work in Ireland (EU Passport, Permanent Residence/Stamp 4, etc.)



For further info, please apply now for a confidential and professional career consulting service (free of charge). I will provide recruitment support such as your CV revision and interview coaching to find the ideal job for you.



About Cpl Global Talent

Cpl Global Talent is a specialised language recruitment division within Cpl Recruitment Ireland. We are a team of multilingual sourcing specialists with over 15 years of experience in recruiting for roles with language requirements. We work across multiple industries, in 52 different markets and our recruiters have a deep cultural understanding of each candidate and client's individual needs

  • Customer Success Manager

    1 month ago

    Dublin, Ireland LEAP Legal Software Full time

    “I’m transforming new LEAP users into highly productive practitioners almost every day.”Customer Success Manager, Dublin Office You will ensure long-term retention of our customers, maximising their satisfaction of, and loyalty to, LEAP and minimising customer churn. You are an ambassador for LEAP & an expert in our software. You will be talking to...

  • Customer Success Manager, EMEA

    6 months ago

    Dublin, Ireland Notion Full time

    About Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. ...

  • Scaled Customer Success Manager

    6 months ago

    Dublin, Ireland Notion Full time

    About Us: We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft. ...

  • Customer Success Manager

    6 months ago

    Dublin, Ireland Datadog Full time

    Customer Success Manager (MENA) Dublin, Ireland As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions...

  • Strategic Customer Success Manager

    3 months ago

    Dublin, Ireland MongoDB Full time

    MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Customer Success Manager

    2 weeks ago

    Dublin, Ireland PRAGMATIKE Full time

    Job Description: Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: SaaS specialized in outbound sales automation Responsibilities: Directly engage with customers across all communication channels, respond to inquiries and feedback to build trust and loyalty.Champion the customer's voice and...

  • Customer Success Guide

    2 weeks ago

    Dublin, Ireland ServiceNow Full time

    Job DescriptionThis role is an exciting opportunity to be a Valued team member in the newly created Customer Excellence Group, working from the Regional Success Centre in Dublin, Ireland to drive customer success and platform adoption across EMEA. You’ll work with some of the most important customers, helping them unlock the full potential of our products...

  • Customer Success Guide

    2 weeks ago

    Dublin, Ireland ServiceNow Full time

    Job DescriptionThis role is an exciting opportunity to be a Valued team member in the newly created Customer Excellence Group, working from the Regional Success Centre in Dublin, Ireland to drive customer success and platform adoption across EMEA. You’ll work with some of the most important customers, helping them unlock the full potential of our products...

  • Enterprise Customer Success Manager

    6 months ago

    Dublin, Ireland Datadog Full time

    Enterprise Customer Success Manager (DACH) Dublin, Ireland As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in...

  • Customer Success Manager

    3 months ago

    Dublin, Ireland MongoDB Full time

    MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Italian Customer Onboarding and Success Manager

    6 days ago

    Dublin, Ireland Cross Border Talents Full time

    Career Opportunity: Customer Onboarding and Success Manager (Italian-Speaking)Are you passionate about delivering exceptional customer experiences and helping clients achieve success? Were looking for a Customer Onboarding and Success Manager to join our team in Dublin, Ireland! If you're a proactive, client-focused professional fluent in Italian, this role...

  • Customer Success Associate

    2 weeks ago

    Dublin, Ireland TalentSource International Full time

    Are you passionate about connecting with top professionals worldwide? We are looking for a Customer Success Associate to help onboard industry experts to the Company's innovative platform! If you are a recent graduate ready to kick start your career & learn key fundamental skills in the business world, this role may be for you! Training provided.  Key...

  • Customer Success Associate

    4 weeks ago

    Dublin, Ireland TalentSource International Full time

    Are you passionate about connecting with top professionals worldwide? We are looking for a Customer Success Associate to help onboard industry experts to the Companys innovative platform! Do you have experience with outbound outreach? If you are ready to kick start your career & learn key fundamental skills in the business world, this role may be well...

  • Customer Success Associate

    5 days ago

    Dublin, Ireland TalentSource International Full time

    Start date: January 2025!!Base salary + Competitive commission structure We are looking for a Customer Success Associate to help onboard industry experts to the Company's innovative platform! If you are a recent graduate ready to kick start your career & learn key fundamental skills in the business world, this role may be for you! Training provided. The...

  • French Customer Onboarding and Success Manager

    6 days ago

    Dublin, Ireland Cross Border Talents Full time

    Customer Onboarding and Success Manager (French-Speaking)We're looking for a Customer Onboarding and Success Manager to join our team based in Dublin, Ireland! If youre a proactive, client-focused professional fluent in French, and ready to help clients achieve success with our products, this could be your perfect role.Location: Remote within Ireland or...

  • Customer Success Manager

    3 months ago

    Dublin, Ireland Getty Images Full time

    Customer Success Manager - German speaker Location: Dublin, ROI Workstation: Hybrid PLEASE NOTE THAT C1 LEVEL OR ABOVE IN ENGLISH AND GERMAN (WRITTEN AND VERBAL) IS REQUIRED FOR THIS ROLE. YOU MUST HAVE BOTH IN ORDER TO BE CONSIDERED Who You Are: The Customer Success Manager is responsible for renewing contracts and growing spend commitment from...

  • Customer Success Associate

    6 months ago

    Dublin, Ireland Datadog Full time

    Customer Success Associate - Dutch Dublin, Ireland As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high...

  • Commercial Customer Success Engineer

    1 week ago

    Dublin, Ireland Procore Technologies Full time

    Job DescriptionWe’re looking for a Customer Success Engineer to drive the success of Procore’s Commercial customers. You will succeed in this role when the customer succeeds in adopting and realising value from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global...

  • Customer Success Insights Analyst

    5 months ago

    Dublin, Ireland Autodesk Full time

    Position Overview As a Customer Success Insights Analyst, you will provide analytical expertise to support main strategic and operational initiatives for our Customer Success Organization. Analysts use a range of statistical methods, algorithms, and analysis techniques to advise business leaders on strategy and identify opportunities to improve...

  • Customer Success Manager

    3 months ago

    Dublin, Ireland iStockPhoto Full time

    Customer Success Manager - German speaker Location: Dublin, ROI Workstation: Hybrid PLEASE NOTE THAT C1 LEVEL OR ABOVE IN ENGLISH AND GERMAN (WRITTEN AND VERBAL) IS REQUIRED FOR THIS ROLE. YOU MUST HAVE BOTH IN ORDER TO BE CONSIDERED Who You Are: The Customer Success Manager is responsible for renewing contracts and growing spend...