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Customer Success Manager
5 months ago
PLEASE NOTE THAT C1 LEVEL OR ABOVE IN ENGLISH AND GERMAN (WRITTEN AND VERBAL) IS REQUIRED FOR THIS ROLE. YOU MUST HAVE BOTH IN ORDER TO BE CONSIDERED
Who You Are:
- The Customer Success Manager is responsible for renewing contracts and growing spend commitment from within a Getty Images’ customer base, comprised of Spanish and German clients across Europe.
- You handle all aspects of the contract renewal process, from successful onboarding to ensuring adoption/usage/consumption, proactively solving issues, teeing up and completing the renewal/upgrade, and more.
- You will conduct customer performance reviews through discovery conversations, renewal negotiations and closure.
- You delight in deep discovery and solution-selling.
- Customer interactions and communicating is handled through web conferencing/telephone/email/ for all aspects of sales cycle, including price and contract quotations, solicitation, inquiries, negotiation, and problem resolution.
- Salesforce is used for entering orders, tracking, information gathering, troubleshooting, and research.
- Follows up on all assigned/designated contract renewal opportunities.
- Handles all aspects of the renewal process, from onboarding to contract and customer performance review through negotiations to closure.
- Works closely with product specialists and supporting departments in structuring and carrying out renewal contracts.
- Meets and exceeds quarterly sales quota for contract renewals.
- Negotiates contract terms that meet clients’ needs yet increase efficiencies and revenue streams for Getty Images.
- Enters accurate customer and sales data into Salesforce and related systems.
- Experience consistently meeting or exceeding sales targets.
- Experience with enterprise/solution selling
- Ability to grow and lock in revenue of client base of assigned accounts.
- Skills to sell and upsell, growing customer retention and underpenetrated accounts.
- C1 Level or above in English and German
- An additional language to the above is advantegeous, however not essential.
- Ability to grow the number of users/contacts and build rapport quickly to understand their business direction and short/medium-term needs.
- Experience developing accounts and finding opportunities to grow accounts within a sector.
- Demonstrate excellent time management and deep discovery skills to identify new and bigger solutions
- Ability to overcome objections of price and competition, problem-solving, and have persuasive presentation skills.
Benefits for qualifying employees at Getty Images Health Insurance Health Insurance is through Irish Life Health. Our plan covers you for day-to-day costs that can add up. Getty Images covers 100% of the individual employees cost and you have the option to add your spouse or dependents at an additional cost. Time off Work/life balance is important to us In addition to public holidays, Getty Images offers 25 paid holidays per year. Company Paid Holidays Employees enjoy company-paid holidays for each of our global locations. Group Life and Disability Group Life and Disability is through New Ireland Assurance. Getty Images pays 100% of the cost and all employees are automatically enrolled in this benefit from the first day of your employment. Employee Assistance Programmes We have 2 different Employee Assistance programmes. These are both free, confidential counselling and advice services available to employees 24 hours a day, 365 days of the year. Pension Through our provider Aviva Life and Pension, all employees can participate in our Pension Plan. Getty Images will match 100% of your contributions, up to a maximum of 5% of your base salary Learning & Growth We value continuous learning and development to help everyone develop their skills. Enjoy mentorship, curated training & more.
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Who We Are: Getty Images is a preeminent global visual content creator and marketplace. Through Getty Images, iStock, and Unsplash, we offer a full range of content solutions to meet the needs of any customer—no matter their size—around the globe.
Getty Images encompasses the largest and best path to market for visual creators through their premier brands including its core, Getty Images; iStock, a value offering of creative stills and videos providing a significant volume of exclusive content to small and medium-sized businesses; and Unsplash, a free offering of creative stills servicing the fast-growing and broad-based creator economy.
Help us move the world with images Bringing award-winning imagery to everyone, Getty Images has customers in almost every country in the world, with websites in 23 languages , bringing the world’s best content to media outlets, advertising agencies and corporations, small businesses and increasingly, direct to consumers. Getty Images works with over 516,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport, and entertainment events around the globe. With over 520 million assets , of which over 320 million are digitized , encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the world’s largest commercial archive. New content is added daily, with 8-10 million new assets added each quarter . Getty Images offers the most exclusive and unique creative and editorial visual content globally. The breadth and quality of our content allow our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action. Getty Images moves the world —whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving. Getty Images offers the highest quality and most diverse visual content , based on industry-leading expertise and innovation .
Leadership Principles As a company, we're committed to living these Principles every day. Here's how we support our mission to be the best place to work globally.
We are trustworthy, transparent, and honest We love character, authenticity, and integrity.
We always raise the bar Excellence is our norm; we get better through endeavor, curiosity, and speed.
We collectively bring solutions We love debate but collaborating to solve problems for ourselves and our customers is everyone’s responsibility.
We care, are kind, courteous, and respectful We will not tolerate rudeness.
We reject biased behavior and discrimination We seek to understand biases in all forms. We call out biases and discrimination when observed and take action where responsible.
We are inclusive of different voices, perspectives, and experiences Diversity and inclusion are never done, but we are passionate in their pursuit.
We are one Getty Images with no silos We share goals and accountability; we and actively seek information and expertise; we make time for our peers.
We deliver on our commitments, and commercial goals With one voice and shared accountability.
We put the customer at the heart of everything we do We listen to, anticipate, and exceed customer needs, adapting as they evolve.
We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Women, gender-nonbinary, people of color, LGBTQIA+ people, and people with disabilities are encouraged to apply.
Getty Images is committed to providing Reasonable Accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance to search for a job opening or submitting an online application, please email .
Visit Getty Images at to learn more about how the company is advancing the unique role of still and moving imagery in communication and business, and enabling creative ideas to come to life. For company news and announcements, visit our , and for the stories and inspiration behind our content, visit . Find Getty Images on , , , , and , or download the where you can explore, save and share the world's best imagery. Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.
