Hotel Concierge

The five star Fitzwilliam Hotel is uniquely positioned on St Stephen's Green, paces away from Grafton Street, Ireland's shopping location. Understated luxury, a fresh approach and impeccable service make the Fitzwilliam Hotel the perfect retreat for business and pleasure.

The Fitzwilliam hotel has an exciting new opportunity for a Concierge to join our Front of House team.

The hotel has been awarded Great Place to Work for the second year in a row, as well as achieving Gold Level for Failte Ireland's Outstanding Employer Certification for 2024 and is in the top five luxury hotels in Dublin according to Travel & Leisure Magazine (2023).

The role involves:

        Providing an outstanding guest experience by exceeding guest expectations.

        Ensuring that guests are greeted in a professional and friendly manner and that they are offered assistance with luggage

        Responsibility for the safe storage of all guest luggage stored in the luggage room

        The prompt delivery of guest messages and parcels that are handed in to the Concierge department.

        Responsibility for the security of the lobby area and front door.

        Assist other departments in providing a 5* guest experience.

        Carrying out all tasks in accordance with hotel procedures.

        Having comprehensive knowledge and actively promoting the surrounding area of Dublin.

        Maximising all available sales opportunities by actively upselling the hotel facilities.

        Having the highest standards of presentation and cleanliness in the hotel, particularly public areas.

The ideal candidate must have:

• Excellent communication skills both verbal and written
• Must have a full clean driving licence
• Exceptional selling skills both upselling and cross selling
• Attention to detail
• Strong customer focus skills
• Enjoys a sense of empowerment and a want to improve
• The ability to work shifts and weekends

Benefits:

Focus on development & progression, Bike to Work, Travel Tax Incentives, discounted city centre car parking, discounts on hotel accommodation, discounted health insurance, uniforms & items laundered with discounts on personal laundry/dry cleaning, staff food, employee assistance programme/wellbeing support, reward programmes such as long service awards and staff recognition and incentives including Employee of the Month/Year, Refer a Friend bonus