KYC Officer

1 month ago

Dublin, Ireland TSYS Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

The Know Your Customer (KYC) Officer / Analyst is a key member of the merchant approval and boarding teams responsible for ensuring the appropriate level of customer due diligence is completed to meet regulatory KYC requirements at onboarding and on an on-going basis. Collaborating with various stakeholders, the role is focused on maintaining a positive customer (internal and external) experience and accelerated on-boarding times. 

Job Background/Context:

KYC/AML screening is routinely completed on each potential customer and a KYC record created and maintained. This KYC record contains data required to meet internal standards (policies and procedures) and external standards (laws and regulations) depending on the contracting individual or legal entity type and profile.

This role serves to support this screening and validation process primarily undertaken by a third party service provider, by performing additional research and corroboration of escalated cases and decisions during the KYC/AML due diligence process, documenting information required to satisfy regulatory requirements of supervising competent authorities and referral of certain cases to the company’s Compliance & Money Laundering Reporting Officer (‘MLRO’). The role will also involve periodic review of KYC records at agreed intervals based on risk profile of customers. 

Key Responsibilities:

A main point of contact for all KYC matters within the business and the AML / KYC third party service provider

Investigation and determination of KYC / AML cases referred by the third party service provider

Ensuring onboarding delays due to queries / KYC interactions with merchant / Sales are minimised

Escalation of cases to the MLRO and Credit function as required

Periodic review of KYC records for completeness, including verification that due diligence has been performed to a level that complies with internal policies and procedures and external regulations

Performance of KYC /AML quality control programmes for third party oversight, to eliminate process inefficiencies, service issues or potential non-compliance

Monitoring of third party service performance levels, ensuring any potential issues that might impact boarding times are promptly escalated for resolution

Provide training to employees during on-boarding process and on an ongoing basis.

Proactively interact with sales, relationship management teams and MLRO on KYC matters.

Collaboration with the MLRO on all KYC / AML matters

Delivery of accurate, timely reporting to Management and MLRO at agreed intervals

Assistance with implementation and management of any KYC /AML regulatory, process changes or projects as assigned. 

Knowledge/Experience:

Good understanding of business legal structures and typical KYC, AML & CFT frameworks

Knowledge of KYC/ AML regulations and prior financial services exposure are prerequisites.

Prior experience in KYC processes, AML monitoring, control/risk or Compliance (AML/KYC) roles an advantage

AML / Compliance qualification is an advantage.

Competencies:

Strong research and analytical skills

Customer focus with an ability to develop strong professional relationships. 

Accuracy and attention to detail

Ability to work well under pressure and to tight timeframes. 

Must have good planning and time management/prioritisation skills

Ability to work independently and liaise with other departments, as required. 

Excellent communications skills (both written and verbal)

Proficiency in Microsoft office applications (Excel, Word, Outlook and Power point)

Pro-active, flexible and must be team player.

Strong candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

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