IT Infrastructure Support Analyst

Found in: Talent IE C2 - 2 weeks ago

Waterford, Ireland Sun Life Full time

Vous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans leur domaine – qui sont impatients de partager leurs connaissances avec vous. Vous aurez des gestionnaires inspirants qui vous aideront à développer votre potentiel et à atteindre de nouveaux sommets. Chaque jour, vous aurez de nouvelles occasions de rendre la vie de nos Clients plus radieuse – ils sont au cœur de tout ce que nous faisons. Découvrez comment vous pouvez faire une différence dans la vie des gens, des familles, des collectivités – ici et partout dans le monde.

Description de poste :

Overview:

The Infrastructure Support team, based out of the Sun Life Ireland (Waterford) office, provide technical support services to the business ranging from End User Computing, Mobile, Print, Office IT peripherals and AV/Broadcasting services, through to Hardware procurement, IT Asset Management, Infrastructure LCM (Life Cycle Management) and Data Centre Service management. We are involved in the upkeep of all IT hardware deployed within & from the Ireland office, supporting over 650 Sun Life colleagues operating in over 10 different European countries. Below are some of the main accountabilities for this position:

Requirements:

3+ year’s experience working in a similar role. Excellent diagnostic and problem-solving skills, with a strong understanding of Windows, MacOS and iOS environments. Experience with troubleshooting and providing effective solutions for both hardware and software related issues. Solid understanding of external and internal components for laptop, desktop and mobile devices. Experience working with local area networks - WiFi, printing and other network attached devices. Experience working with O365 applications in a business/enterprise environment. A working understanding of basic AV fundamentals. An ability to understand and translate user problems into a technical format effectively. Have excellent listening and communication skills – both verbal and written. Comfortable speaking to in group settings and with all levels of management. Flexibility to ensure that department requirements are always met. Be a self-starter with an ability to work within a team.

Responsibilities:

Provide technical support to staff working within the Waterford office and remotely throughout Ireland, the UK and Europe. Monitor ticket queues and ensure support requests are acted on in accordance with SLA’s Create service logs, using clear and concise notes, for all actioned support requests. Provide inventory control and life cycle management for all EUC assets. Perform hardware setups/upgrades, software configuration and operating system setups for all EUC devices. Manage the deployment, support and recovery of all EUC hardware in use throughout Ireland, the UK and Europe. Provide IT hardware procurement services for staff based in Ireland, the UK and Europe. Provide AV support services within the Waterford office for medium and large sized events. Perform proactive daily/weekly/monthly maintenance checks on all office IT infrastructure. Contribute to department procedure and operational documentation. Assist with the installation/decommissioning of all hardware in the Waterford datacenter including device racking/removal/destruction and cable/patch management. Work closely with other teams on a regular basis to ensure Sun Life global infrastructure services are working as expected within the Waterford office. Take part in a wide range of projects, both small and large, which contributes to the continued development and growth of services/clients supported from the Waterford office. Undertake additional miscellaneous duties from time to time as required by the business.

Catégorie d'emploi :

Services technologiques - TI

Fin de l'affichage :

30/04/2024

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