Operations Director
5 months ago
Operations Director - Soft Services
Team Operations | Permanent Full Time
About Mitie
Mitie provides a wide range of facilities management (FM) services across Ireland, Europe, and the UK. These are delivered as integrated FM contracts, in bundles or as single services, depending on client requirements. Our service areas include technical services, energy and building services, cleaning, security, front of house and consultancy.
We work with a wide range of private and public clients to create great work environments, which resulted in Mitie winning 4 awards in the 2023 Facilities Management Awards, including Total FM Service Provider for the third year in a row. We have also won 3 awards in the Workplace Excellent awards in 2023 - Best in CSR, Manager/Leader of the Year, Excellence in Learning & Development - over 1,000 employees.
Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022 and 2023 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland for two years in a row. We are proud of our diverse workforce and like to recognise our people through various reward and recognition schemes, as well as through learning and development.
Our premise is simple: the exceptional, every day.
Role Profile:
Due to continued growth within the business, we are hiring an additional Operations Director for our Soft Services Division.
As part of the Irish Senior Leadership Team (SLT) you will play a key strategic role in helping shape our growth agenda. Reporting directly to the MD of Ireland your will have overall accountability for providing exceptional service to our clients and ensuring operational excellence across our client portfolio. Leading a team of Operations Managers to manage client & contractual relationships in a commercial manner ensuring compliance with Mitie's policies, values and behaviours.
Key Responsibilities:
As part of the Irish SLT work to develop & deliver our long-term strategic plan and deliver on all country KPIs
Lead and drive a strategy of growth and retention of new and existing business through the development of long-term client relationships.
Work with the sales team to develop financially sound bids to ensure we deliver on our commitments to clients and deliver our KPIs.
Development of strategic matrix client relationships that go beyond day-to-day points of contact for all accounts.
Deliver EBIT across your client base by leading the Operations Managers in delivery of their financial targets.
Implement senior client review process to identify additional sales opportunities.
Drive and implement strategies to attract, develop, & retain key talent to deliver business requirements. Create a positive open culture and lead by example in this regard.
Ensure you continually develop, implement, and monitor activities that will enhance team development and engagement and retention.
Communicate strategy to team and ensure that improvements are implemented to maximise performance and customer satisfaction.
Develop and maintain relationships with internal and external stakeholders.
Provide operational insight alongside strategic plans to grow EBIT and deliver customer satisfaction.
Align to all central functions to enhance existing service offers, & drive service initiatives to your team and your clients.
Review, implement and action client & employee feedback surveys.
Challenge and continually review how we work and operate to drive improvements and best practice.
Challenge existing team structures and have a flexible organisation to meet client's needs.
Build crosssector and crossfunctional relationships to enhance business efficiencies.
Taking reasonable care for your own health and safety and that of others who may be affected by what they do or what they fail to do.
Ensure that sites under your control are implementing all relevant QHSE procedures.
Monitor and review QHSE incidents and corrective and preventative actions in all sites under their control.
Review business performance and ensure delivery of KPIs in line with country & sector budgets.
Demonstrate commercial value as part of the leadership team and cultivate strong cross functional relationships, whilst leading by example in terms of energy, drive & passion to create a winning culture.
Individual Profile:
10 yrs. + in senior leadership roles.
BSc in Management or relevant third level qualification.
Clear ability to lead large teams including senior operations managers.
Positive leadership behaviours which drive inclusion & cultural change
Ability to cultivate strong and lasting client relationships that can with stand change.
Record of delivering financial KPIs year on year.
Can manage working at times in a fluctuating and fast-moving environment.
Strong self-awareness with the ability to change as required.
Creates a sense of fun and can-do attitude amongst their team.
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It does not attempt to detail every activity, and should be utilised as a general guide, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed with the post holder following the appraisal process and on an as and when required basis throughout the post holder's period of employment.
Mitie is an equal opportunity employer.
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