Trinny London, Business Manager, Full Time, Permanent
6 months ago
GET TO KNOW US
Welcome to Trinny London
Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.
We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
KNOW THE ROLE
Are you ready to rethink your routine? We’re looking for a Business Manager to join our sparkling new Cork team. This role will report into the Area Manager and be responsible for the day to day running of our Cork store. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.
Your daily to-dos might look like this:
Lead your team from the front by:Achieving your own targetsImproving your product knowledge and remaining up to date with beauty trendsConducting appointments and elevating your artistryAlways demonstrating a customer-centric approachManage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your businessComplete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system, TamigoOversee the execution of inventory checks, stock counts and visual merchandisingAccurately follow health and safety proceduresUtilise retail management and team meetings to feedback on you counter’s performanceEnsure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessaryMotivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resourcesConduct weekly 121s and monthly reviews, championing your team’s ambitions to progressIndependently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessaryKNOW WHAT WE’RE LOOKING FOR
Experience leading a team (minimum of 5 people), ideally within the luxury sectorPassionate for makeup and skincareExperience with customer relationship management and data capture targetsAdaptable and confident with an ever-changing, fast-paced and high-pressured environmentPositive and can-do attitudeStrong communication and mathematical skillsComfortable and motivated by working towards and exceeding targets and KPI'sOrganised, punctual and flexible to work retail hours, including bank holidays and weekendsPersonable with a customer-centric mindsetWe love to hear from anybody interested in Trinny London Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
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