Senior Associate, Client Service

4 weeks ago

Dublin, Ireland BNY Mellon Full time

Senior Associate - Transfer Agency 

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.    

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Senior Associate, Fund/Client Accounting to join our AIS Transfer Agency team. This role is located in Dublin – Hybrid (3 days in offer p/week 

In this role, you’ll make an impact in the following ways: 

  • Demonstrate an ability to lead and mentor staff with strong organisational, inter-personal and communication skills. 
  • Show initiative and enthusiasm with an ability to set and achieve challenging goals
  • Responsible for the scheduling of work and ensuring that the necessary controls are followed to provide accurate and timely fund accounting/administration services to clients.
  • Responsible for ensuring that BNY Mellon standard policies, procedures and controls are always adhered to.

     

To be successful in this role, we’re seeking the following: 

Deal management:

  • Ensure deals are accepted and processed in accordance with fund prospectus and Central Bank guidelines.
  • Ensure all deals are processed with zero error tolerance.
  • Ensure adequate controls are in place around the dealing process.
  • Monitor deal acknowledgement as detailed in client service level agreement (SLA), including intra-day tie outs.
  • Ensure accurate and timely completion of cash availability and prediction reports to fund managers and valuation departments.
  • Ensure Supervisors provide accurate and timely dealing reports to the Cash Team upon which they will instruct payments and pre-advises.
  • Ensure prices and factors entered into the transfer agency register are accurate.
  • Ensure Supervisors perform a daily tie out with valuation departments.
  • Monitor the distribution of daily deal confirmations ensuring that these are sent within the client SLA deliverables.
  • Communicate any significant operational issues that arise to Manager.
  • Ensure Supervisors respond in a professional and proactive manner to any dealing queries received from the client or shareholders.
  • Ensure Supervisors maintain daily/monthly files in a manner suitable for future review by the fund and internal auditors.

 

Client servicing:

  • Serve as the primary dedicated contact for the client on operational and client servicing issues. This will include attending weekly, bi-monthly and monthly client calls and reviewing the monthly scorecard.
  • Participate in new fund launches.
  • Ensure client concerns/requests are addressed as soon as possible and within an agreed timetable.
  • Manage where appropriate Supervisors’ client servicing functions and ensure the client is     satisfied with the service they are receiving.
  • Ensure all staff maintain a proactive and professional relationship with key client contacts.
  • Keep the Manager informed of client issues and their progress, highlighting to management any client concerns/complaints as a matter of urgency. 

 

Work scheduling and people management:

  • Plan the resourcing requirements for the department in consultation with the Manager.
  • Serve as a role model and mentor to staff, with the goal to developing personnel on a career path.
  • Complete probation reviews, set staff objectives, monitor staff development against those objectives, serve as a resource to staff and provide adequate training as appropriate along with Manager.
  • Allocate operational tasks to Supervisors to ensure that they are challenged at all times. Manage this process through the use of a work in progress list and weekly Supervisor meetings.
  • Take responsibility for personal development and seek challenges within your role as Assistant Manager.

 

Quality control: 

  • Ensure The Bank of New York Mellon and client standard procedures and controls are adhered to on a daily basis by all staff under your management.
  • Review functional checklists and procedures to ensure sufficient controls are in place to accurately complete functional tasks.
  • Ensure all staff are advised of client and departmental procedural changes, that these changes are understood by all staff and that procedures and checklists are updated to reflect same.

 

Management reporting and projects: 

  • Co-ordinate daily/weekly/monthly management information systems (MIS).
  • Ensure projects allocated to you by your line Manager are completed within the deadlines laid down.



 

 

At BNY, our culture speaks for itself. Here’s a few of our awards: 

  • America’s Most Innovative Companies, Fortune, 2024
  • World’s Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
  • “Most Just Companies”, Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg’s Gender Equality Index (GEI), 2023


Our Benefits and Rewards: 

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. 

 

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

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