Commercial Renewals ManagerDublin, Ireland

Found in: Talent IE C2 - 2 weeks ago

Dublin, Ireland Udemy Full time

About this role

 

We are looking for a Renewals Manager to help us grow our revenue base and continue to drive world-class retention and renewal rates. This role will partner with our Commercial Customer Success and Commercial Account Executive team to maintain and grow our account base.You'll proactively manage a portfolio of Commercial client renewals ensuring on-time customer retention and the high dollar over dollar renewal rates as well as establish renewal processes for the region.

This role reports to the Manager, EMEA Renewals, Ronan O’Byrne. Ronan has built the EMEA renewals team and guided transformational change to achieve business success. He is delighted to be part of the Udemy team, where he can guide and mentor the team in renewal best practices.

What you'll be doing

Own approximately 45 renewals quarterly for Commercial customers in EMEA Strategise with the Customer Success Manager and Account Executive on different renewal scenarios for each client. Leverage the renewal event with customers to demonstrate business value, optimise multi-year subscriptions, and expand partnership with our customers. Work with Sales and Customer Success leaders across EMEA and at HQ in the United States, proactively reporting on renewal health, customer escalations and recommended course of action. Directly negotiate all renewal terms with client procurement teams. Prepare proposals, including renewal rate calculations, and contract preparation. Work closely with Finance and Legal teams to ensure all contracts are accurate. Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy

What you’ll have

Demonstrable B2B SaaS Renewals experience of 2+ years working with mid-level large, Commercial accounts. Fluency in German or Turkish or Arabic is a plus. Significant experience negotiating with customers across EMEA, with the tenacity to manage extended and sometimes challenging negotiations with different cultural groups. Ability to work autonomously and with the flexibility to accommodate the regions you are working across Ability to negotiate terms for complex deals while maintaining great client relationships Superior time management skills; excellent attention to detail Experience managing clients with, Gainsight a plus Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you

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