Customer Service Advisor

Found in: Talent IE C2 - 2 weeks ago


Dublin, Ireland Linde Full time
What you will enjoy doing As part of this role, you will be working 20 hours per week to provide BOC Gases Ireland with excellent frontline customer service while dealing with all incoming customer phone traffic Participating in all CSA team responsibilities, processing orders for Industrial, Medical, Special Gases, Cryospeed and Hospitality customers, assisting with queries, opening accounts, technical troubleshooting, delivery enquiries and cylinder issues You will provide a professional, courteous and customer focused environment within which customer calls can be handled, all the while ensuring our Grade of Service target is regularly achieved In addition, you will be contributing to VOC, E-Channel and other campaigns or sales promotions to maximize Customer Experience Working as part of the team to maintain Customer Care Office Grade of Service daily, in line with Department KPIs You will log, resolve or escalate queries in line with agreed processes thereby improving the efficiency of our debt management process Furthermore, you will be ensuring the DIFOT target service level is achieved by ensuring maximum attention to detail to eliminate unnecessary service failures Being involved in SHEQ activities in the Customer Care Office

What makes you great

You have a high degree of self-motivation, flexibility and be able to complete assignments on own initiative Excellent telephone manner & customer service skills In addition, you have excellent communication skills in English on all levels A knowledge of SAP and our business systems would be advantageous And finally, you have a high level of accuracy, attention to detail and personal integrity

Why you will love working with us

We are the largest provider of industrial, medical and special gases in the UK and Ireland. From cutting harmful emissions, to providing life-saving oxygen and keeping food fresh, our gases play an essential role in everyday life. Our values – Safety, Integrity, Accountability, Inclusion and Community are at the heart of everything we do. They help us create an environment that puts safety first, where people do things the right way, new ideas are welcomed and everyone can be themselves.

At BOC, we take pride in our people and work hard to provide an enriching, enjoyable place to work. We have a clear vision: to be the place where a diverse mix of talented people want to come, stay and excel. We are always raising the bar, and because we are part of Linde, a global company, our people have limitless opportunities to grow and make a difference, all over the world.

What we offer you

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

We offer a competitive salary and benefits package with pension and life assurance as standard. In addition, we offer generous paid leave and a range of other flexible leave benefits, so that you have time to do the things you enjoy. Our recognition & reward platform celebrates great work and special moments, as well as providing a hub for health and well-being benefits, including a wide selection of savings and offers at well-known retailers.

Grow to be your best and drive your career with the training and development opportunities we offer.


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