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Investor Services Manager
4 months ago
PURPOSE OF THE JOB
The successful candidate will report into the Head of Investor Services, Ireland. The incumbent will work collaboratively and pro-actively within the Funds Services team in Dublin. Ocorian provides the full range of fund administration and accounting services, predominately to closed ended and limited liquidity fund structures.
The description of key responsibilities and tasks below is for guidance only and is subject as the role develops.
MAIN RESPONSIBILITIES
- Be an integral part of the Investor Services Team coordinating client service, taking responsibility for assigned deadline management and the overall quality of deliverables to support Ocorian’s ever-growing and diversified international client base.
- Deliver high quality services to Ocorian’s clients for the full life cycle of operations, from take-on, to business-as-usual and on to termination.
- Ensure compliance with regulatory requirements and with the relevant short, medium, and long-term goals, objectives, and values of the organisation.
- Proactively support administrators in their day-to-day administrative tasks and aid with the more technical and complex administration queries.
TASKS (WHAT DOES THE ROLE ENTAIL ON A DAY-TO-DAY BASIS)
Client service:
- Develop a high level of understanding of clients’ organisations; actively manage clients’ expectations in line with the client service agreements.
- Take responsibility to ensure the service delivery & client relationship management is consistently met or exceeded. Ensure team continues to adopt a proactive rather than a reactive approach to initiatives & client needs.
- Manage client issues ensuring appropriate resolution, including regular liaison with clients, relationship managers and other operational managers to provide a seamless service.
- Maintain relations with third parties - to include Client, internal relations with other departments and Auditors.
BAU:
- Assist with the day-to-day delivery of the operational and investor servicing function.
- Manage and complete client onboarding and transition as required.
- Assist with investor AML/CDD reviews as required.
- Process and/or review Fund Sub-Closes on core systems.
- Prepare and/or review investor capital call and distribution calculations, including the review of investor notices.
- Prepare and/or review periodic bank account and cash reconciliations.
- Ensure appropriate handling of fund manager and investor calls and queries.
- Prepare and/or review all activity within stated Service Level Agreements.
- Ownership, management, and development of strong and open client relationships.
- Represent Investor Services in client service meetings & demos, due diligence meetings, board meetings as required.
- Ensure the team and departmental procedures are operationally sound with an emphasis on risk reduction and compliance.
- Become involved in and drive implementation of projects related to Investor Services as and when required. Support in the design and implementation of operation automation projects.
- Manage resources to ensure all queries and tasks are resolved in a timely manner.
- Work as an effective team member with other internal providers to meet our key deliverables.
- Mentor, coach and support team members through leadership, motivation, and energy.
Qualifications
KNOWLEDGE, SKILLS, AND EXPERIENCE
The knowledge and skills you need to excel in this position include:
Educated to Degree level or equivalent.
- A minimum of 6 years’ experience of working within the Fund Administration sector, with a focus on private equity and closed ended fund structures.
- Significant A-Z operational experience gained in the alternative investment servicing space with experience in the core Investor Services functions.
- A strong working knowledge of AML and FATCA/CRS regulations.
- Proven ability in on-boarding clients, funds, and investors.
- Effective communication skills.
- Team Player.
- Excellent client service skills.
- Ability to work under pressure meeting challenging deadlines.
- Excellent planning and organisation skills.
- Flexible approach and attitude to work.
- Excellent attention to detail.
- A good understanding of Corporate Governance and risk mitigation.
- Microsoft Office skills with focus on Excel skills.
Additional Information
All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful. These are:
- We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
- We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
- We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
- We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
- We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.
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