Director, Technical Services

3 months ago

Dublin, Ireland MongoDB Full time

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

The Director of Technical Services helps lead the team that is responsible for cultivating our customers’ success and has a direct impact on our company’s growth. 

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

The Technical Services team is responsible for providing advice and support for MongoDB, the most popular next-generation database, in use across a wide variety of industries and use-cases. The Technical Services teams that you’ll manage at MongoDB are responsible for ensuring customer success in their use of MongoDB through:

Applying strong problem solving skills, diverse technology experience, and knowledge of MongoDB products and applications in order to assist in the implementation and troubleshooting of a wide range of innovative customer applications and environmentsConsulting on application or schema designOptimizing performance and solving scalability issuesResolving production outagesDesigning and reviewing operational procedures like business continuity plansExplaining the internals of MongoDB

Position Expectations

Drive customer success by leading the team who are solving challenging technical problems, all the way from design through to production operations. This includes managing their teams’ workflow and high value interactions with our escalation management team managing both internal and external escalationsGrow and lead a distributed regional team, including coordinating, mentoring, and actively recruiting new members of the team in partnership with our local recruiting teamInterface with the various departments in the company and represent the Technical Services team in those interactions, being a champion for our customers and for our company’s successContribute to global projects, which can include various aspects of program management including process, automation, and tooling

The Director, of Technical Services must have the technical skills to understand the various issues above, as well as the leadership ability to help build, mentor, and grow the rest of the Technical Services team. The MongoDB staff have a fanatical commitment to our customers’ success and it’s important that you share that.

The Director, Technical Services reports into the Area Vice President for EMEA and will be supervising the leaders of teams of technical services engineers in their region.

The ideal candidate will have

Strong management and leadership skills, with hands-on experience building and running teams of people leaders, including developing leaders and their direct reportsPractical experience running a technical support team or organization, including experience coordinating high profile customer escalations, collaborating with other internal engineering departments, and working closely with sales teamsA history of building organisational change and process improvement both regionally and across a global teamThe ability to think on your feet, remain calm under pressure, and help the team solve problems in real-timeStrong background in diagnostic/ troubleshooting processesStrengths in relationship building and maximizing team performance in a high growth and rapidly evolving environmentExcellent communication and presentation skills, written and verbal

Success Measures

The Director of Technical Services will be successful in this role if they steadily build a solid team that directly contributes to our customers’ success. After a ramping period they should first begin to build internal relationships across departments to help coordinate work and responses to customer issues, and later begin to establish relationships with key customer accounts to allow for proactive, positive communications and engage with them before escalations are required. In scenarios where escalations are unavoidable, the Director of Technical Services will be able to successfully take a senior leadership position in the escalation response, including assembling a response team of technical resources, coordinating their work, working with the global escalation management team, communicating to the customer success organisation, our customer and to executive management, and ensuring that we learn from the situation in an effort to constantly improve the way we support our customers.

  • Director, Technical Strategic Sourcing

    6 months ago

    Dublin, Ireland West Pharmaceutical Services Full time

    Job Summary : In this role, the individual will be a key member of the Global Strategic Sourcing Team for Drug Delivery Devices business. This role is responsible for developing, implementing, and sustaining strategic sourcing plans and strategies that are directly supportive of global strategic sourcing business objectives and professional/ethical...

  • Technical Director

    6 months ago

    Dublin, Ireland Jensen Hughes Full time

    Company OverviewAt Jensen Hughes, we lead with our Purpose + Principles and value our people. Across our global partnership of experts, clients, and communities, we are recognized worldwide for our leadership in fire protection engineering, a legacy of responsibility we have advanced with pride since 1939. Today, our expertise extends broadly across closely...

  • Technical Director

    6 months ago

    Dublin, Ireland Playrix Full time

    Technical Director (Game Project) We at Playrix are certain that our success is the result of our talented team's efforts. Every day our programmers develop new features, events, and mechanics for our games, which are played by millions of people around the world. We're looking for a Technical Director to work on one of our flagship projects. You...

  • Civil Engineer

    3 weeks ago

    Dublin, Ireland Vickerstock UK Full time

    Civil Engineer (Associate / Technical Director) | Dublin Vickerstock are delighted to be working alongside a leading consultancy to support in the recruitment of a Civil Engineer at Associate / Technical Director level to take the position of "Office-Lead" for their recently established Dublin (Dublin 2) office. Since their inception in 2011, the business...

  • Director, Trusts

    6 months ago

    Dublin, Ireland MUFG Investor Services Full time

    Company Description Experience something Brilliantly Different with MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing. We’re in 14 global...

  • Technical Director

    6 months ago

    Dublin, Ireland SYSTRA Full time

    Around the world, SYSTRA’s specialists plan, design, integrate, test, commission, project manage and deliver mass transit and mobility solutions that are relied on by more than 50 million people every day.For more than 60 years, the Group has been committed to helping cities and regions contribute to their development by creating, improving, and...

  • Technical Director

    6 months ago

    Dublin, Ireland Electric Square Full time

    At Electric Square, we understand that the worlds we build are pivotal to the success of our games and the enjoyment of our players. With our diverse portfolio, which includes acclaimed titles like 'Diablo 4', 'Lords of the Fallen', ‘Assassin’s Creed VR’ and several other exciting AAA console games currently in progress (and even more surprises on the...

  • Client Services Director

    6 months ago

    Dublin, Ireland Prosperity Full time

    Our client is a leader in the content creation industry, providing a wide range of services to help businesses achieve their content marketing goals. From developing a comprehensive content strategy to creating high-quality written and visual content, they have the expertise to help companies effectively communicate with their target audience and build a...

  • Urban Services Director

    3 weeks ago

    Dublin, Ireland SWARCO Full time

    Your Challenge We have a very exciting opportunity for an Urban Services Director to join our growing ITS business in Ireland.  As a member of the SWARCO Ireland Senior Management Team (SMT), you will work with other SMT members to deliver the Company’s objectives and maximise the financial performance through a fair and ethical approach, putting...

  • Financial Services Tax

    2 weeks ago

    Dublin, Ireland FK International Full time

    Financial Services Tax Manager, Senior Manager & Director Big 4 Dublin Position Description Excellent time to join the Financial Services tax team within one of Irelands fastest growing practices offering diverse thought, tax technical depth and latest technology and analytics to provide exceptional client value. Role will involve advising a high profile...

  • Technical Services Manager

    1 month ago

    Dublin, Ireland Lincoln Recruitment Full time

    Role Overview: Do you have experience in the delivery and maintenance of critical hard services in pharmaceutical plants, data centres, and large commercial buildings? Here youll manage day-to-day technical services for the facility, leading the technical team and subcontractors. Youll ensure compliance with safety regulations, manage budgets, and provide...

  • Director, Governance

    6 months ago

    Dublin, Ireland MUFG Investor Services Full time

    Company Description What’s in it for you to join MUFG Investor Services? Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel...

  • Technical Services Lead

    4 weeks ago

    Dublin, Ireland Tandem Project Management Limited Full time

    Summary: Our client is a biopharmaceutical company based in West Dublin looking for a Technical Services Specialist who will have responsibility in supporting the cGMP manufacture of biological bulk drug substance (BDS). The Technical Specialist will provide processing expertise to support routine commercial manufacturing, technology transfer, and process...

  • Technical Service Coordinator

    6 months ago

    Dublin, Ireland TEAM HORIZON Full time

    Description Technical Service Coordinator Team Horizon is seeking a Technical Service Coordinator to be based in Dublin for a client who is a leading construction company. The successful candidate will make sure that every building services activity, from specification and procurement to installation, testing, and commissioning, is coordinated with...

  • Business Development Director – Financial Services

    6 months ago

    Dublin, Ireland Version 1 Full time

    Job Description As our new Business Development Director, you will play a crucial role in supporting and developing our strong footing in the Financial Services sector in Ireland, leading large sales opportunities, and managing client engagements, among other responsibilities. In recognition of our expertise and accomplishments,  The role will be...

  • Director, Indirect Tax

    2 weeks ago

    Dublin, Ireland Brightwater Full time

    On behalf of a big 4 Indirect Tax team, were seeking an experienced Director or Senior Manager with either strong experience in financial services work or an eagerness to pivot into Financial servcies and become a top specialist. Due to their consistent growth across the firm and Financial Services tax division, they offer a high quality portfolio of clients...

  • Technical Services Manager

    2 months ago

    Dublin, Ireland Flogas Full time

    About the role:The Technical Services Manager to oversee the technical department of Flogas LPG, ensuring the maintenance and servicing of all gas equipment on a customer's premises pertaining to their Flogas LP gas supply and overseeing the department which manages gas contractor approval and training to ensure compliance with industry standards and best...

  • Technical Lead

    2 months ago

    Dublin, Ireland NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. SummaryProvides architectural direction, technical expertise and thought leadership to design, implement and manage the product delivery. Should...

  • Mulesoft Technical Designer

    3 weeks ago

    Dublin, Ireland NTT DATA Services Full time

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.  Purpose of the RoleYou will work as part of an Engineering Squad responsible for designing and developing API's and integration flows using Mule ESB Anypoint...

  • Associate Director, Pharma Services

    5 months ago

    Dublin, Ireland UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...