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Risk Manager, Trust
4 months ago
About the team
: Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. Within the Trust & Safety team, the Enablement team aims to be the strategic partner of T&S, driving collaboration, optimization, and synergy for T&S global functioning, whereas other T&S functions fight at the frontline for content integrity and community safety. We facilitate the application of smooth cross-functional/cross-region/cross-culture corporations, support and training, and drive change initiatives for leadership within the organization so that they fight with maximum efficiency and sustainability. We are looking for a dynamic risk professional who can lead and influence, yet is hands-on and innovative in ideating and iterating capabilities to address the ever-growing breadth and complexity of risks facing one of the world's most popular platforms. The T&S Risk Management function is focused on addressing enterprise, operational and emerging risks across Trust & Safety, encompassing a broad continuum of risks across policy, process, systems, platform, people, and regulatory domains. The Risk Management team works constantly to identify strategic priorities, opportunities, and pain points in the organization's risk management landscape, providing data-based insights and business-centric solutions. Together with cross-functional stakeholders and partners, we build greater efficacy and consistency in T&S's risk management capabilities, and promote global synergy whilst enabling localized decision-making. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder. What will I be doing?- You will build and continuously enhance risk capabilities that are fit for the 21st century, including targeted risk awareness and education campaigns, gamification and microlearning initiatives, natural language virtual assistants and much more.- You will be responsible for designing, structuring, developing and maintaining policies and processes for T&S's internal risk management.- You will work closely with policy and product development teams to promote the implementation of policies and processes at the platform level to improve overall risk and compliance outcomes.- You will assess and implement mitigation measures on key people, process and system risks, covering such domains as risk culture and awareness, privacy and data protection, access management, third-party risk management, regulatory developments and emerging risks, business resiliency, etc. whilst ensuring alignment with business needs and enterprise policies. - You will build collaborative relationships with a broad range of cross-functional teams in such areas as legal and regulatory compliance, project management, information security, internal controls, data and privacy protection, conduct and ethics, identifying areas to build or improve internal controls and optimize processes. - You will partner with legal and compliance teams to track and assess changes to laws and regulations that affect our organization, updating relevant policies and processes in a timely manner, designing and implementing corresponding controls, and continuously monitoring our risk and compliance environment. - You will work with Learning & Development partners and vendors to create, deliver and promulgate training and awareness programs to enable a robust risk management culture across T&S.Minimum qualifications:- A Bachelor's degree or above in business, political science, behavioural science, engineering, information security, computer and/or data science or any other discipline that combines structured and systematic thinking with user-centric solution-design.- 5+ years of experience working across one or more of the following disciplines: risk consulting, regulatory affairs and/or compliance, internal/external audit, cybersecurity and data loss prevention, third-party and vendor risk management, internal control and risk optimization, or related areas in industries that are globalized, fast-growing, and highly regulated.- Strong project management and communication skills and the ability to execute at consistently high standards within exacting timeframes. - A high level of risk awareness, agile mindset and strong sense of ownership and professionalism. Preferred qualifications:- Leadership experience in building and scaling risk management or process improvement teams and capabilities.- Direct exposure to key industry regulations or legislation such as the Digital Services Act, Digital Markets Act, GDPR, AI Act, etc. - Experience with data analytics, machine learning, conversational and/or generative AI technologies would be a plus. - A keen interest in observing emerging social, behavioural and industry trends that could affect how users interact with our platform, and how internal policies and processes could be optimized in response. Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
