Security Support Specialist

2 weeks ago

Dublin, Ireland Amazon Data Services Ireland Limited Full time
Amazon Web Services (AWS) serves customers and developers who rely on storage, compute, and our other service capabilities. Our customers trust us to handle their data with air-tight security measures, which is something that we guarantee. AWS is growing rapidly, and we are looking for a Security Services Manager to join our expanding Infrastructure Operations team.

As a Security Support Specialist you will be tasked with driving operational security excellence within Data Centres while working with partner teams and leaders. The ideal candidate will manage communications and provide services as required. You will assist with electronic surveillance and access control requests, assisting Data Centre Security Managers streamline efficiency. You will write and implement security process and procedures. Your position will require you to extract metrics and observe improvements by looking at data. The successful candidate must have a proven track record of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment and critical thinking.

An ideal candidate for this role will be able to work at all levels, from the theoretical knowledge of physical security principles to the practical application and real-world implementation of processes and measures. You should have a proven record of accomplishment in operations room/centre dispatching, data centre security operations, physical security, customer service; and the ability to multi-task.

Key job responsibilities
-You will manage a chat queue, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide support to customers.
-Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness
-You will manage workflow ticketing and extraction/development of performance metrics
-Configure physical security devices including cameras, readers, and panels.
-Support daily operational security across a data centre campus
-Distil overarching security strategy into daily tactics to reach management goals

Key job responsibilities
-You will manage a chat queue, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide support to customers.
-Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness
-Manage workflow ticketing and extraction/development of performance metrics
-Configure physical security devices including cameras, readers, and panels.
-Support daily operational security across a data centre campus
-Distil overarching security strategy into daily tactics to reach management goals

We are open to hiring candidates to work out of one of the following locations:

Dublin, IRL

BASIC QUALIFICATIONS

An ideal candidate for this role will be able to work at all levels, from the theoretical knowledge of physical security principles to the practical application and real-world implementation of processes and measures. You should have a proven record of in operations room/centre dispatching, data centre security operations, physical security, customer service; and the ability to multi-task.

PREFERRED QUALIFICATIONS

You should have:
- A customer service mindset
- Experience managing a chat queue, phone communications, trouble tickets
- An understanding of how to configure physical security devices including cameras, readers, and panels.
- A working knowledge of security systems including Lenel.
- Experience working in a data centre environment

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