Cloud Solution Architect

6 months ago

Dublin, Ireland Microsoft Full time

Overview

Do you want to make a difference with your skills in Low Code development and cloud computing? If so, you might be the perfect fit for our team. We are looking for a Cloud Solution Architect (CSA) who can help our customers achieve their goals with Microsoft Power Platform and related technologies. You will work on exciting and challenging projects, design and build solutions, and troubleshoot technical issues. You will also collaborate with senior executives, architects, engineers, and developers from various backgrounds and industries.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Power Platform and Low Code development to join the Customer Success team. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects on Power Platform (Power Apps, Power Automate, Power Virtual Agents, Power Pages) and related cloud technologies. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. You will work with select customers to lead deep technical architecture discussions with senior customer executives, Enterprise Architects, platform engineers and Developers. You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption. This opportunity will allow you to accelerate your career growth by working on cutting-edge projects and technologies, develop your technical skills and expertise on Power Platform and cloud solutions, and develop deep business acumen by understanding customer scenarios and outcomes. You can enjoy a flexible work environment, as you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field AND several years of
experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration,
network operations, software development/support, technology solutions, practice development, architecture, and/or
consultingOR equivalent experience. Several years of experience working on technical projects related to Power Platform. Full proficiency in English. 

Preferred Qualifications:

Several years of experience working in a customer-facing role (e.g., internal and/or external) working  Technical Certification in Power Platform or Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Technical experience and knowledge in Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture
designs, migrations, and technology management. Proficient in Power Platform or competitive technologies or in pro dev languages such as .NET, Java.

Responsibilities

Customer Centricity Understand customers’ overall Business and IT priorities and success measures to build low code (Power Platform)
applications including Power Platform governance capabilities, DevOps processes, line of business and AI integration
opportunities. Acts as the voice of the customer by driving new feedback into engineering, insights on usage and
application patterns.Help accelerate solution delivery through Architectural Reviews, Proof of Concepts (POCs)/Minium Viable Products
(MVPs) applications and setting up environments. Support customer skilling by making skilling recommendations or
delivering technical discussions, workshops, and other cloud readiness activities. Ensure that solution exhibits
performance, security, scalability, maintainability and reliability upon deployment. Business Impact Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help
customers get value from their Microsoft investments.Resolution of Customer Blockers - Identify resolutions to customer blockers by leveraging subject matter expertise and
use internal Microsoft processes for escalations to support and engineering.Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to
accelerate consumption and solution implementations.Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in
customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Technical Leadership Learns new technologies or services that are aligned to customer needs, product offerings in Power Platform, Azure
Logic Apps, Azure API Management (APIM), etc. and general low code development practices.Leverage application accelerators (aka. application templates) with customers to help drive accelerated deployment and
development.Ensure governance and security is being setup appropriately for customers to enable more of the enterprise
developers and citizen developers on the Power Platform and cloud integration.Shares ideas, insights, and strategic technical input with technical teams and internal communities. Participates in
external technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons). Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect

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