Payment Solutions Desk Manager

4 weeks ago

Dublin, Ireland myGwork Full time

This job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Overview

Global Treasury & Financial Services (GTFS) support the digital transformation journey of Microsoft’s customers, partners & vendors by providing competitive credit and payment solutions to support revenue growth while managing credit risk. We are a compliance first organization with customer obsession and deal economics focus. We support $120B in trade receivables and $11B in payment solutions per year in global markets.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required/minimum qualifications

  • Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND experience in financial analysis, accounting, controllership or finance, or related field
  • OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND experience in financial analysis, accounting, controllership or finance, or related field
  • OR equivalent experience.
Additional or preferred qualifications
  • Influential skills to engage with field account teams and customers.
  • Ability to sell and negotiate payment solutions with customers.
  • Experience in finance, operations or customer facing roles.
  • High-level of integrity, self-confidence, demonstrated change management and support for a diverse and inclusive culture.
  • Cross-group collaboration skills, including the ability to comfortably communicate with senior management.
  • Motivated self-starter who can clearly identify and articulate customer value.
  • Analytical, problem-solving, and decision-making skills.
  • Oral and written communication skills.
  • Ability to influence others with empathy while under pressure to deliver compliant outcomes to key stakeholders and customers.
  • Experience in Emerging Markets (Africa in particular).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Responsibilities

  • Enable revenue by providing on-book payment solutions to customers and partners. Primary interface of GTFS team with Field, Customer & Partner teams that will work closely with Field teams on analysing and implementing the optimal deal structures.
  • Educate and advise stakeholders on how best to leverage payment solutions to drive strategic outcomes for the company, with compliance at the centre.
  • Ambassador for Cost of Capital execution including leveraging selling skills to influence customer and field account teams of the payment solutions value proposition.
  • Partner closely with MCAPS Finance to ensure Cost of Capital Flexible Payment Fee buydown.
  • Ensure requests are adequately considered and documented with Regional CFO approvals.
  • Partner with Microsoft Customer and Partner Solutions (MCAPS) teams, Deal Desk (DD) and other field roles to understand annual and quarterly revenue target forecasts, plan credit capacity and assess financing support required.
  • Leverage Cost of Capital communication framework to educate and inform account teams, stakeholders and partners of process, implications and payment solutions value.
  • Access and utilize SPOC to appropriately account for payment solution and related flexible payment fee in Tval submissions.
  • Attain a solid understanding of the business to accurately provide inputs for annual business planning and forecasting process.
  • Partner with BPO teams to support pre-deal and pre-billing processes to maximize post-dealcash flow and customer satisfaction.
  • Partner with Customer Advocacy team to support and reduce customer payment delinquency.
  • Develop and leverage relationships with Field, customers, and partners to bolster sales, and to understand and manage business risk; collect customer feedback data and applies data analysis techniques to improve customer experience; build strong relationships with field and customers at senior levels; design and negotiate solutions to complex financial issues with customers; provide deal economics analysis to help execute deals.
  • Partner closely with CELA, Tax, Accounting, Deal Desk, Field Controllers, and other teams to ensure effective and compliant deal execution that lead to on-time cash collection. Serve as advocate for Microsoft and its customers; understand customers' businesses to plan growth; manage balance between customer centricity, enablement of sales, and cost effectiveness.

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