Digital Solution Area Specialists IC3

1 month ago

Dublin, Ireland myGwork Full time

This job is with Microsoft, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Overview

In SMC and Digital Sales, we have set out to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC), and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also be able to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Well-being, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

The focus of the Support Digital Specialist is to identify, drive and close Microsoft Support opportunities together with a team of centralized Support Sales Specialists in the area. The Support Digital Specialist will lead by example towards these sales resources, drives new business throughout the area’s territories and works on upselling and cross selling together with the area SMC teams and the Digital Sales units. The Support Digital Specialist provides unique expertise to drive the sale and adoption of Support in general and Unified specific across their area as part of the EMEA Timezone team.

Qualifications

Required/Minimum Qualifications 

  • Several yeas of technology-related sales or account management experience
  • OR Bachelor's Degree in Information Technology, Business Administration, or related field AND technology-related sales or account management experience
  • OR equivalent experience

Key Experience, Skills, Knowledge & Education Required:

  • Proven sales success and expertise in selling Unified and Enhanced Solutions Support solutions.
  • Creativity and adaptability to drive a new product offering.
  • Support solutions knowledge and experience including an understanding of Microsoft licensing.
  • Track record of consistently meeting or exceeding sales targets.
  • Ability to thrive in a highly collaborative environment.
  • Experience in driving transformational products and services to market.
  • Executes recognized sales methods, processes and tools.
  • Sales and business background, with proven technology-related experience.
  • Bachelor’s degree with exposure to Information Technology (or equivalent).
  • Fluency in English languages is a must. Additional languages (Portuguese, Russian) is a plus.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form

Responsibilities

Key accountabilities include:

Determine strategy for identifying, driving and closing (new) Support opportunities to enable customer outcomes and drive Microsoft cloud consumption - leveraging the centralized sales team, the digital sales unit and the SMC teams in the areas. 

  • Build and maintain close working relationships with the Digital Sales Units and the SMC teams to identify upsell and cross sell opportunities that can fuel the Support engine - ensuring clear understanding of the Microsoft Support value proposition and leveraging customer relationships built by the account team to identify, pursue and close opportunities. 
  • Close large deals through effective orchestration of the centralized team – supporting Support opportunities end to end leveraging appropriate account and pre-sales roles to bring the best resources to ensure customer satisfaction and deal success. 
  • Meet or exceed revenue targets and maintain deal management excellence - executing sales excellence discipline in pipeline hygiene, deal commitment & close planning.

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