Client Success Specialist

Found in: beBee S IE - 3 weeks ago

Ireland SPEEDECK Full time

Reports to:

Client Success Manager

Company Overview

Established in 2019, Red Sky Europe provides fulfilment and managed VAT services for online retailers selling in Europe. We help businesses grow by taking care of all their eCommerce order fulfilment and EU VAT management needs from our EU-based fulfilment centre.

Red Sky Europe has expanded its services with Taxmatic, an entity offering software solutions that automate VAT calculations, filings, and payments for North American eCommerce retailers in EU and UK markets. Taxmatic seamlessly integrates with eCommerce platforms to access real-time sales order data.

Role

As a Client Success Specialist, your role is crucial in ensuring the satisfaction and success of our clients. You will serve as their main point of contact, tasked with understanding their business objectives, guiding them through the onboarding process, and identifying opportunities to enhance their experience. Your adept problem-solving skills and proactive approach will empower clients to maximise the value of our services, fostering long-lasting relationships built on trust and mutual success. Through effective communication and advocacy, you will collaborate with internal teams to address client needs and drive continuous improvement. Ultimately, your dedication to client satisfaction will not only contribute to their success but also to the growth and reputation of our Company.

You will work cross-functionally with operations, sales, marketing and product development to solve client problems and contribute to RedSky Europe’s ambitious growth plans.

Main Responsibilities 

  • Develop a clear understanding of each client’s business objectives and align the necessary resources to help them achieve their goals.
  • Assist clients through the onboarding process when required.
  • Identify opportunities to improve the onboarding experience and develop the processes, tools and templates used by the team.
  • Apply creative problem solving to help clients maximise the value they get from RedSky Europe’s services and reach their business goals.
  • Nurture deep relationships that result in client referrals and testimonials.
  • Act as the client’s advocate during your interactions with other departments and senior management.
  • Other duties/projects as assigned.

Skills and Attributes 

Client Relationship Management : Ability to develop and maintain strong relationships with clients, understanding their needs and objectives.

Communication Skills : Excellent verbal and written communication skills to effectively convey information and ideas to clients and internal stakeholders.

Problem Solving : Strong analytical and problem-solving skills to identify issues and develop creative solutions to meet client goals.

Adaptability : Flexibility to adapt to changing client needs and priorities, as well as evolving internal processes and procedures.

Project Management : Ability to manage multiple projects simultaneously, ensuring on-time delivery and client satisfaction.

Empathy : Capacity to understand and empathise with clients' challenges and concerns, providing support and guidance throughout the onboarding process.

Attention to Detail : Meticulous attention to detail in developing processes, tools, and templates to enhance the client onboarding experience.

Strategic Thinking : Ability to align client objectives with company goals and resources, ensuring mutual success and long-term partnerships.

Negotiation Skills : Proficiency in negotiation techniques to advocate for clients' interests during interactions with other departments and senior management.

Team Collaboration : Strong collaborative skills to work effectively with cross-functional teams and departments, facilitating seamless client experiences.

Results Orientation : Commitment to delivering tangible results that drive client satisfaction, retention, and referrals.

Continuous Learning : Willingness to stay updated on industry trends, best practices, and product/service developments to better serve clients and drive innovation.

Management reserves the right to modify, add or remove any of the above tasks in line with the requirements of the role.

Requirements

  • 2+ years’ experience managing client relationships, ideally in a customer success or customer service role.
  • Experience working cross-functionally with a range of teams, managing initiatives at scale and delivering results.
World Class Human Resources Consultancy and Management

Allow us to use our proven expertise and experience to help you in your business through the provision of effective, practical consultancy and management of human resources.

Seeking to exceed expectation and lead by innovation and best practice, Insight HR delivers objective, problem-solving HR solutions including redundancy management services; innovative, results-driven training & people development programmes and practical, goal-orientated recruitment services.

Our passionate and committed consultants combine a high degree of academic substance with a depth of practical business and consulting experience in some of Ireland’s leading organisations. We partner with our clients to achieve their development and growth potentials – swiftly and seamlessly – while ensuring a high level of compliance at all times. We are equally experienced in advising clients currently undertaking the process of rightsizing or downsizing their business and needing to avail of our redundancy management or outplacement services.

Insight HR is the partner of preference for an ever-expanding list of clients from emerging companies, to SMEs and large corporates and organisations.

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