Account Manager, Google Shopping Solutions, Early Careers

4 weeks ago

Ireland Google Inc. Full time
Account Manager, Google Shopping Solutions, Early Careers (Spanish, Italian)

corporate_fare Google place Dublin, Ireland

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  • Bachelor's degree or equivalent practical experience
  • Experience in sales, business development, advertising, account management, marketing, agency, or consulting
  • Ability to communicate in English, Spanish, and Italian fluently to support client relationship management in these regions
Preferred qualifications:
  • Experience delivering against operational and output goals, in a fast-paced and sometimes ambiguous environment with scarce resources
  • Knowledge of the Southern Europe online advertising and retail markets
  • Ability to utilize and partner effectively with supporting teams to troubleshoot customer issues and provide outstanding customer experience
  • Ability to synthesize and surface business insights to inform and develop business strategy, as well as to comprehend and align needs from different stakeholders with an influential approach
  • Ability to communicate in French fluently in order to effectively communicate in this customer-facing sales role
About the job

Google Shopping is a dynamic team with an emphasis on innovation and collaboration. You will collaborate with your peers and engage across tiers and markets for the benefit of all Google Shopping merchants driving business forward on topics like business impact/growth, product adoption, customer satisfaction, and team culture. In this role, your work will be assessed against shared quarterly output Key Performance Indicators (KPIs) and individual expectations related to organizations business objectives. You will be joining a multi-cultural team with a strong emphasis on culture, well-being, Diversity, Equity, and Inclusion (DEI), and learning and development, allowing you to pursue personal growth plans with the support of mentors, coaches, and peers whilst actively engaging in and shaping organizational culture.

As an Account Manager, you will act as the single point of contact for a portfolio of retail online advertisers, offer actionable recommendations, and solutions for merchantsusing knowledge of the Shopping Ads product, and combine transactional client engagements with leveraging client education offerings. You will bring the Google Shopping service promise to life by acting as a helpful and trusted advisor for merchants, agencies, and colleagues. You will manage the customer and bring Google Shopping value proposition and service offering to life to earn customer loyalty and customer retention. You will gather customer feedback and priorities to the business and ensure that Google Shopping remains at campaign excellence.

About the job

Google Shopping is a dynamic team with an emphasis on innovation and collaboration. You will collaborate with your peers and engage across tiers and markets for the benefit of all Google Shopping merchants driving business forward on topics like business impact/growth, product adoption, customer satisfaction, and team culture. In this role, your work will be assessed against shared quarterly output Key Performance Indicators (KPIs) and individual expectations related to organizations business objectives. You will be joining a multi-cultural team with a strong emphasis on culture, well-being, Diversity, Equity, and Inclusion (DEI), and learning and development, allowing you to pursue personal growth plans with the support of mentors, coaches, and peers whilst actively engaging in and shaping organizational culture.

As an Account Manager, you will act as the single point of contact for a portfolio of retail online advertisers, offer actionable recommendations, and solutions for merchantsusing knowledge of the Shopping Ads product, and combine transactional client engagements with leveraging client education offerings. You will bring the Google Shopping service promise to life by acting as a helpful and trusted advisor for merchants, agencies, and colleagues. You will manage the customer and bring Google Shopping value proposition and service offering to life to earn customer loyalty and customer retention. You will gather customer feedback and priorities to the business and ensure that Google Shopping remains at campaign excellence. Responsibilities
  • Work with merchants across a selected market to advise them on their Shopping campaign strategy. Manage a dedicated client portfolio applying best practice for portfolio management and consistent service levels.
  • Develop and maintain Shopping Ads and Merchant Center product suite.
  • Deliver against key operational Key Performance Indicators (KPIs).
  • Apply customer-facing best practices to engage with merchants and agencies to understand their priorities and manage expectations.
  • Help selected merchants grow their return on investment (ROI) and investment in Shopping Ads through product expertise and optimization recommendations.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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