Service Delivery Manager
Found in: beBee S IE - 4 weeks ago
At Talent Evolution Group we are passionate about providing our clients with the best talent experience possible. We work with our clients through our managed staffing RPO (Perm) and MSP (contingent) programs as well as providing additional innovative solutions to meet their talent challenges.
Employee Experience | Customer Experience | Digital Transformation
We are looking for a Service Delivery Manager to join our TEG Public Sector team in Cpl. In this role you will be responsible for the operational management of a portfolio of public sector clients and leading client interactions with support of the TA Partners who are point of contacts. We are looking for someone who is client first approach. In this role you will be working with our internal Cpl shared services teams like PMO & Marketing to ensure that we are delivering our services to our client to meet our SLAs and KPIs.
As Service Delivery Manager you will have the responsibility to lead the client’s end to end recruitment requests, ensuring that our team is meeting the client’s SLAs as per each client’s specific requests and contract agreements. In this role you are required to establish relationships with our key clients,to ensure that our teams are consistently providing high levels of customer service and meeting the needs and challenges of our clients
In this role you will be partnering with the teams across the Cpl group to effectively deliver, support and partner with our clients. We are looking for a Service Delivery Manager who thinks client first and who will partner & lead our teams to work towards providing our clients with a total talent solution to meet their needs in conjunction with the direction from the Associate Director leading TEG Public Sector.
You will be the main point of contact for our strategic clients, driving our relationships forward with them and working to improve and elevate our products and services for our clients. You will be partnering within our teams to ensure our teams are meeting client expectations and being a supportive manager to help them manage situations as they arise with competitions and campaigns running for their clients.
Keys areas of responsibilities
• Leading the client interactions at both operations and strategic levels, weekly, monthly & quarterly meetings
• Ensure a best-in-class approach towards our process, systems and managing our team’s workload to process all client requests
• Partnering with our Associate Director and Shared Services functions (IT, Marketing & Finance) to ensure we are meeting the requirements of our clients.
• Tracking & recording all SLAs & KPIs to meet our client’s needs
• Automating the processes and working with PMO team to see where we can improve our teams manual work to run campaigns more effectively.
• Manage the hiring, training and development of our team to support them in difficult client conversations.
Experience required
• 3+ years’ experience in recruitment with up to 2 years of managing clients relations
• Solutions focused approach to being client first and how best to deliver for our clients
• Experience of working to tight deadlines whilst maintaining quality delivery of recruitment services
• Ideally having experience within Public Sector recruitment market to provide meaningful insights & market updates to our client
• Providing consultancy and advisory support our clients in the challenges that they are facing
• Flexibility required to travel to client sites in locations around Ireland to partake in person meetings, workshops and client review meetings
Why Join us?
Check out our Cpl Perks Pack which will give you a sense of what Cpl has to offer: Cpl Perks Pack
Company Background:
Our vision is to be the world’s best at transforming our clients through sustainable total talent solutions. As a talent solutions business, we know that we can only achieve this by working with great people. Cpl is Ireland’s largest talent solutions provider and is a subsidiary of Outsourcing Inc, a Tokyo headquartered publicly listed organisation which operates in 39 countries, spanning 6 continents. Cpl is headquartered in Dublin and is a global provider of talent solutions including specialist recruitment, managed services, outsourcing and strategic talent advisory services through Cpl’s Future of Work Institute. Cpl employs almost 14,000 people and have almost 50 office locations operating in 13 countries world-wide - Ireland, United Kingdom, Germany, Belgium, France, Poland, Czech Republic, Slovakia, Hungary, Bulgaria, Switzerland, Tunisia and the United States - and has ambitious plans to grow our international footprint even further. It is a very exciting time to join Cpl.
Cpl is committed to providing a positive employee experience for all its people where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. We recently listed 5th in the Best Places To Work in the large category in Ireland and we are also the only Talent Solutions & Recruitment provider to be placed in the Top 30. We are recognised as one of the Best Places To Work for Women. Cpl is also listed 24th in the Best Workplaces Europe 2023(Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl have attained the Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion and we were awarded the first ever National Diversity & Inclusion Award - Company of the Year in 2023. We were crowned Ireland’s Fittest Workplace for 2023 and has also been awarded Silver status from EcoVadis in recognition of our sustainability achievements, placing us within the top 25% of companies assessed for sustainability performance.
To get a sense of what it’s like to work in Cpl check out #OneCpl, #CplGreatPlaceToWork, #CplGivingBack on social media platforms or visit our website.
Cpl Core Competencies:
• Communicate with Impact
• Lead & Deliver Business Results
• Collaborate & Contribute to Driving our Success
• Be Client Centric & Commercially Aware
• Problem Solve & Innovate Creatively
• Continuous Development of Self & Others
Cpl Core Values
Accountability, Customer Focus, Communication, Respect, Empowerment
Cpl is an equal opportunities employer and welcomes applicants from all backgrounds. We recognise that a diverse and inclusive workplace will better our relationships and services with our clients, our candidates, our communities, and one another.
Be You, Be Kind, Be Proud
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