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Customer Service Coordinator

2 months ago

Dublin, Ireland CMA CGM Full time

CMA CGM Inland Services| ABOUT US

 

CCIS (CMA CGM Inland Services) is a subsidiary of the CMA CGM Group, dedicated to the development of land transport solutions.

 

It offers complete and integrated logistics solutions with high added value, adapted to the specific needs of its customers throughout their supply chain: storage, picking, kitting, processing of packaged goods, post-manufacturing and loading and unloading.

 

MAIN PURPOSE:

 

To interact and provide assistance to the customers of CMA CGM Inland Services (Ireland) Ltd. within the parameters and scope as detailed by the company General Manager & Board of Directors which include but are not limited to :

 

  • Customer Care duties.

  • Container Sales Administration

  • Container Storage, Maintenance & Repair Services.

 

 

MAIN RESPONSIBILITIES

 

  • To Provide exceptional customer service for all general telephone/e-mail enquiries.
  • Ensure customers are notified of all respective charges and invoices are raised in an accurate and timely manner.
  • Maintain thorough knowledge of the services offered by the business.
  • Maintain a good knowledge of local legislation/regulations pertaining the business.
  • Revert to customers with information which relates to their release/delivery request and action accordingly with the required documentation.
  • Ensure deadlines are met.
  • Problem-solving when necessary.
  • Liaise closely with Shipping Lines, Trucking Companies and other business clients
  • Implementing SOPs to meet customers' demands and reviewing processes when necessary based on clients requirements
  • Produce relevant reports for Supervisor / Deputy / Management.
  • Review processes and procedures within the department and suggest ideas/improvements for the organisation.
  • To be able to deal with customer complaints professionally and ensure management are aware of the details.
  • To be fully trained on the company's computer systems.

 

 

REQUIREMENTS

 

  • Client contact by phone, e-mail & face to face meetings, plus customer visitations when required.
  • To make sure that the customers are aware of all charges and all chargeable events are notified and billed.
  • Day-to-day contact with CCIS Head Office
  • Container Sales Administration.

 

 

SKILLS AND QUALIFICATIONS

 

  • Have at least 2 years of experience in Shipping, Transport or logistics business

  • Demonstrate Sales experience.

  • You are autonomous and have a sense of initiative

  • You are rigorous, responsive and flexible in your work

  • Educated to Leaving Certificate level / Equivalent Grade C and above.

  • Computer Literate with a good level of skill in Word processing, Spreadsheets (Excel)  & Presentation software (PowerPoint) products.

 

Not only do we offer a competitive salary, we also offer a generous benefits package including:

 

  • 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave

  • Discretionary annual bonus

  • Enhanced pension scheme

  • Life assurance x4

  • Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter

  • Private healthcare + Healthcare Cash plan, including an Employee Assistance Programme

  • Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille

  • Hybrid Working

  • Cycle to work scheme/ Season ticket loans

  • Enhanced policies including Maternity & Paternity

  • Employee recognition awards

  • Considerable scope for personal and professional growth through the CMA CGM Academy

 

CMA CGM Group is proud to define itself as a family business built on strong human values.

  • Excellence

  • Exemplarity

  • Imagination

  • Boldness

 

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

 

Join us and discover a world of opportunities

 

Please note that when you click “Apply”, you will be transferred to the career portal. Please make a note of the Job Requisition ID number so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application.

 

 

Come along on CMA CGM's adventure