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Client Team Leader

4 months ago

Dublin, Ireland Marsh Full time

What can you expect:

This permanent role is based in Dublin but allows for flexibility in location and working from home. The CTL is responsible for maintaining a captive client relationship, ensuring client satisfaction, and managing the team servicing a particular client.  The role involves being a leader and the person chosen client should be of sufficient gravitas to be accepted by the client and the team as their senior contact point.   

What you will be rewarded with:

Our employees enjoy excellent benefits such as:

  • Competitive salary with annual review
  • Up to 12% pension contribution
  • Healthcare cover
  • Study Support
  • Flexible working
  • Sports & Social club
  • Paid annual leave and ability to purchase additional leave days
  • Travel ticket/bike to work/dental are optional
  • 35 hour working week

We will rely on you to:

  • Manage/Supervise/Lead the Marsh client service team and develop and coach team members.
  • Present Stewardship reports to the client and update them on key initiatives/action points/KPIs and oversee set up of new clients when needed.
  • Act as an officer/director (if required).
  • Review client deliverables to ensure satisfactory client service and to brief the client on developments with the captive. This may be a high level review and may not happen for every deliverable â it can be determined by the CTL based on their comfort with the client relationship and team.
  • Manage overall client relationship, understanding the key client interactions with both the captive team and, where applicable other MMC contacts.
  • Act as a âtrusted advisorâ and partner with the client on the holistic vision for the captive including program designs/new lines of business and in the event of any escalations.
  • Responsibility for negotiation of the fees and management contract with the client, and internally for the profitability of the client relationship and Identify expanded fee opportunities. 
  • Leading relationship with client and other MMC colleagues â attending meetings when necessary introducing other MMC resources and identifying cross sells/synergies.

What you will need to have:

  • Considerable Industry experience and knowledge.
  • Proven leadership and team management skills.
  • Excellent communication and presentation skills. 
  • We are open to different backgrounds â accounting/insurance/treasury/compliance etc

What makes you stand out:

  • Captive management experience
  • Experience of managing large scale/long established client relationships/ business partnering â multinational company experience desirable.

MARSH

Marsh is the worldâs leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the worldâs leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Mercer, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. 

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital or civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive.