Sales Support Coordinator

2 weeks ago

Dublin, Ireland CMA CGM Full time

CMA CGM | ABOUT US

 

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

 

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

 

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

 

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

 

JOB PURPOSE

 

  • Sales support role with a focus on developing and maintaining export sales volumes for CMA CGM Shipping (Ireland) Ltd.

  • Support Customers in the utilisation of “My Price / Aqua-Spot-On” and other digital quotation products as developed by CMA CGM Group.

  • Support a dedicated portfolio of Customers.

  • Follow-up on quotations sent, expiring, not booked.

  • Contribute to Dispute Resolution.

  • Contact with HO Pricers on Freight & DDSM Claims.

  • Promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, Intermodal, Ceva X-Sell)

  • Act as a back-up for Outside Sales or Inside Sales.

  • Ensure customers are matching compliance rules (Obnoxious Cargo, Dangerous Goods, OFAC etc) at the sales stage.

 

 

 

KEY RESPONSIBILITIES

 

  • Tasks will include but not limited to :-

  • Client contact by phone, e-mail & face to face Customer meeting & visitations when required.

  • A portfolio list of current & target clients to be developed & maintained.

  • Pro-Active calls to clients for specific sales actions as directed by the sales manager.

  • Be a lead pricer for rate quotations & follow-up.

  • To provide key input with planned target sales & marketing campaigns.

  • Implement Annual tenders & Request for Quotations.

  • Implement the company policy for development of E-Commerce.

  • Assistance on customer services matters, service issues & Client disputes as & when required.

  • Visits to CMA CGM Group offices overseas as and when required.

  • To make sure that the customers are aware of all charges and all chargeable events are notified and freighted.

  • To issue to all internal and external sales staff all freight tariffs / rate sheets / surcharges and amendments as guided by Head Office and/or the Trade Manager(s).

  • Liaison between customers, the outside sales teams and customer services and HO on negotiation of freight rates.  This also involves timely handling of all inward emails, sales leads, progress chasing.

  • To actively promote targets and assist with the planning of outside sales calls.

  • To systematically record sales activity on the company’s Customer relationship Management Systems (Lara, LISA-CRM)

  • A weekly review of the Sales RFI levels as it relates to Sales RFI  in order to keep within the target levels as specified by the HO.

 

 

 

 

KNOWLEDGE, SKILLS AND EXPERIENCE 

 

  • Good Communication Skills both on phone and face to face with Current and potential Customers

  • Excellent organisational and communication skills

  • Confident to meet and build customer relationships

  • experience within the shipping industry

  • Training will be provided by commercial team colleagues but Operations knowledge will be an asset

  • Excellent interpersonal skills

  • Good IT skills (Microsoft packages - excel/email/PowerPoint etc.)

  • Excellent time management skills

  • Good presentation skills

  • Driven and ambitious individual

  • Excellent attention to detail

  • Excellent analytical skills.

  • Good teamwork ethic is essential for this role.

 

Not only do we offer a competitive salary, we also offer a generous benefits package including:

 

  • 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave

  • Discretionary annual bonus

  • Enhanced pension scheme

  • Life assurance x4

  • Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter

  • Private healthcare + Healthcare Cash plan, including an Employee Assistance Programme

  • Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille

  • Hybrid Working

  • Cycle to work scheme/ Season ticket loans

  • Enhanced policies including Maternity & Paternity

  • Employee recognition awards

  • Considerable scope for personal and professional growth through the CMA CGM Academy

 

CMA CGM Group is proud to define itself as a family business built on strong human values.

  • Excellence

  • Exemplarity

  • Imagination

  • Boldness

 

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

 

Join us and discover a world of opportunities

 

Please note that when you click “Apply”, you will be transferred to the career portal. Please make a note of the Job Requisition ID number so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application.

 

Come along on CMA CGM's adventure

 

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