IT Service Manager

1 week ago


Dublin, Ireland Bank of Ireland Full time
What is the opportunity? You will work in a team with a broad range of experience and backgrounds across IT and the Business. Service Design is a high energy team with a strong team bond, great cross team support and the ability to enjoy what we do In this Role, you will
  • Ensuring critical services have sufficient IT Capacity and meet Availability targets reflecting the current and future needs of the business
  • Acting as a Service Integrator across all teams, partners and business demand sources for Capacity & Availability
  • Analysis, monitoring and contribution to the Capacity & Availability framework for all critical IT services.
  • Owning, maintaining, measuring and educating multiple parties on the Capacity & Availability management process, policy, controls and risks.
What will make you stand out? You will have an excellent understanding of the Availability & Capacity process and policies, with experience building IT Capacity models and undertaking service analysis will make you stand out Experience of delivering results through cross team collaboration will give you an advantage along with good broad IT systems knowledge and skills especially ITIL, and advanced analytic tools skills like PowerBI. Experience of managing work across a multi-vendor outsourced environment is important, along with problem solving, and the ability to provide a first clss service delivery. Essential Qualifications There are no specific qualifications or minimum educational requirements needed for this role. The following are desirable:
  • Strong MI, reporting and presentational skills (Excel, PowerPoint)
  • Proven ability to effectively manage multiple simultaneous tasks and/or initiatives
  • Ability to manage well under pressure and to operate in a decisive and inclusive manner
More about the team The Service Design team, within Technology Services in Group IT, comprises of a number of teams looking at the Availability, Capacity and Recoverability of Bank of Ireland's most critical IT Services. We do this through close working relationships with our Partners (internal and external) and a proactive approach to IT Service Management. #LI-HYBRID #IJ-HYBRID Why work with us? The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career

Key Competencies

  • Manage Risk - People Manager
  • One Group, one team - Self
  • Amplify Capability - Self
  • Accountable - People Manager
  • Champion Transformation - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.


  • Transaction Manager

    3 months ago


    Dublin, Ireland Corporation Service Company Full time

    Assistant Transaction Manager, Capital Markets CSC Dublin, Full time, Hybrid The Position  An Assistant Manager. capital Markets, reports to the Senior Manager of the Governance & Transaction Services team and will have responsibility for the legal, corporate and administrative affairs relating to a portfolio of clients within the Capital Markets...


  • Dublin, Ireland Omni-Service Full time

    We are looking for an experienced Field Team Sales Manager to work on behalf of one of the world’s leading telecoms providers in a brand-new role. We’re excited about this opportunity and want you to be a part of it! You will oversee recruitment, training and be responsible for full delivery of sales targets for the client. Salary €55k + bonus,...


  • Dublin, Ireland Corporation Service Company Full time

    Senior Relationship Manager Dublin Hybrid, Full time The Position The Senior Relationship Manager reports to the Business Unit Manager and will have responsibility for the legal, corporate and administrative affairs relating to a portfolio of clients within the Capital Markets team. The Senior Relationship Manager is tasked with meeting the...


  • Dublin, Ireland Corporation Service Company Full time

    Assistant Relationship Manager Intertrust, Dublin Full time, Hybrid As an Assistant Relationship Manager Legal Capital Markets at Intertrust you have the opportunity to work in a dynamic team of passionate and talented people. Your responsibilities as a core member of the team will be incredibly diverse and include strategy, structuring and...

  • Business Unit Manager

    4 months ago


    Dublin, Ireland Corporation Service Company Full time

    Assistant Relationship Manager Dublin, Capital Markets Full time, Hybrid As an Assistant Relationship Manager Legal Capital Markets at Intertrust you have the opportunity to work in a dynamic team of passionate and talented people. Your responsibilities as a core member of the team will be incredibly diverse and include strategy, structuring and...


  • Dublin, Ireland Omni-Service Full time

    We are looking for a super talented door to door residential Field Sales Team leader to work on behalf of one of the world’s leading telecoms providers in a brand-new role. We’re excited about this opportunity and want you to be a part of it! Great opportunity to work on behalf of one of the world’s leading mobile broadband providers. Salary €36K...

  • Associate Accountant

    4 months ago


    Dublin, Ireland Corporation Service Company Full time

    Client Accountant (Part-Qualified) Permanent Dublin  Hybrid The Capital Markets Europe team provides our institutional clients with a comprehensive range of specialist debt and capital markets administration services. In this role, you will work closely with senior client accountants and senior management to provide accounting and financial...


  • Dublin, Ireland Vodafone Full time

    Vodafone are recruiting for an exciting role for a Managed Services Product Manager. The role is key to driving the strategy, development, and growth of our managed services offerings in Vodafone Business.  You will be responsible for understanding market demands, identifying customer needs, and collaborating with cross-functional teams to deliver...


  • Dublin, Ireland Elwood Roberts Full time

    Job: Service Delivery Manager Location: Dublin 2 Working arrangement: Hybrid 3 days onsite Salary: 65-85k Type: Permanent Contract We are working closely with a scaling well-funded business who are shaking up the financial services and banking sectors with there innovative platform that will help millions of customers. They are truly dedicated to...


  • Dublin, Ireland HedgeServ Full time

    HedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms. We optimize our clients’ experience using unique proprietary technology coupled with robotic...


  • Dublin, Ireland PIMCO Full time

    PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the...


  • Dublin, Ireland Blackrock Health Full time

    The role is responsible for the provision of quality hospital service in line with national and best practice standards. As a key member of the senior management team, the Manager of General Services will demonstrate managerial, commercial and leadership skills and facilitate effective restructuring across Blackrock Health (Blackrock and Hermitage Clinics)....


  • Dublin, Ireland Telefonica Tech Full time

    Job DescriptionThe Role:The Service Delivery Manager will be responsible for managing the performance of services provided to clients as per agreed contract and ensures that service levels are achieved. The person will also work closely with Account Managers co-ordinating the delivery of services into key enterprise customers.Key Responsibilities:Being part...


  • Dublin, Ireland Grosvenor Full time

    Job Title: Area Service ManagerLocation: DublinJob Type: Permanent - Full TimeSalary: €37,000 Annually & €1,000 yearly bonus (pro-rata)Days Required: Monday to FridayAbout Us: Grosvenor is more than a workplace; it's a collaborative space for passionate and creative individuals to unite, grow, enjoy, and make a meaningful impact. With a rich history of...


  • Dublin, Ireland Cubic Telecom Full time

    The CompanyFounded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help automotive, heavy machinery, and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new ideas. That’s Cubic, is it you? At Cubic you will find an...


  • Dublin, Ireland Cubic Telecom Full time

    The Company Cubic Telecom delivers innovative connected software solutions to automotive, agriculture, and transport manufacturers. Its scalable solution enables a multitude of revenue-generating services, combining real-time analytics supported by global connectivity and regional regulatory compliance in 190 countries. Cubic's global connected software...


  • Dublin, Ireland OCLC Full time

    You have a life. We like that about you. At OCLC, we believe you'll do the best work of your life when you're living the best life possible. We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one. Technology with a...


  • Dublin, Ireland Finning International Full time

    Company:Finning (Ireland) LtdNumber of Openings:1Worker Type:PermanentPosition Overview:We have an exciting opportunity for a Customer Service Manager at our flagship Dublin branch to lead and our depot and field-based service function.The Customer Service Manager will have responsibility for a team of circa 30, and be charged with leading the engineering...


  • Dublin, Ireland JTI Full time

    Category Manager - Services What this position is about - Purpose: In this role you will manage the procurement activities for the relevant category/sub-category(ies) within your Cluster, following Global Category strategies and identifying alternatives if required. This role has the following main dimensions: Manage the initiatives within the...


  • Dublin, Ireland JT International S.A. Full time

      Category Manager - Services   What this position is about - Purpose:    In this role you will manage the procurement activities for the relevant category/sub-category(ies) within your Cluster, following Global Category strategies and identifying alternatives if required. This role has the following main dimensions: Manage the initiatives...