Manager of General Services

The role is responsible for the provision of quality hospital service in line with national and best practice standards. As a key member of the senior management team, the Manager of General Services will demonstrate managerial, commercial and leadership skills and facilitate effective restructuring across Blackrock Health (Blackrock and Hermitage Clinics). The position requires a strategic approach to the commercialisation and redesign of services and structures, embracing continuous quality improvement and the management of changes necessary to achieve organisational objectives.

Operations

• Develop a strategic plan and direct all services within the portfolio to meet the requirements of the strategic plan.
• Manage several departments taking responsibility for the safe delivery and co-ordination of services.
• Plan, develop and monitor human and budget resource plans to ensure an effective and efficient service.
• Plan and develop active succession plans for senior team leads.
• Plan service innovations and developments.
• Standardise service delivery across sites.
• Tender for, negotiate with and deliver on commercial efficiencies with third party suppliers of goods and services.
• Ensure that services are based on the latest research findings and constitute best practice.
• Establish prices / internal costings and monitor financial activity.
• Monitor services to ensure compliance with all legislative, national, accrediting body and benchmarked standards.
• Liaise proactively with core clinical service leads to ensure the smooth day to day operations of all services e.g. Infection Control, Dietetics, Theatre Management, Director of Nursing and Clinical service leads.
• Develop and maintain systems to assure the business that the quality of offering meets and exceeds patient's expectations.
• Develop and maintain systems to ensure optimised stock control. 
• Ensure all teams are prepared for and successfully meet HIQA, JCI, EHO standards of service delivery and documentation.

• Promote a clean and safe environment at all times.
• Develop close links with other healthcare facilities relevant to the delivery and enhancement of services.
• Monitor complaints and investigate complaints, taking corrective action as appropriate and review audit to ensure there are no re-occurrences.
• Ensure that all records are properly and accurately maintained.
• Identify opportunities for the development of services that will improve the care of patients.
• Undertake an annual review of services including the preparation of an annual report.
• Work with the IT Department in the development of automated systems and ensure that these are maintained and upgraded.
• Promote a patient centred culture of openness and responsiveness to positive and constructive patient feedback and ensuring patient dignity, respect and choice is maintained in their care. 

People Management

        Provide management and leadership for team leads and ensure an effective learning environment taking an active part in the transformation of services as appropriate.

        Promote an environment that is conducive to the development of best practice, enhances staff retention and promotes good industrial relations.

        Maintain a high level of staff morale, promoting good communication, team spirit and job satisfaction among members of the multidisciplinary team. Strive to ensure that staff are accountable, responsible and have authority to practice and manage within their roles.

        Play a role in the recruitment and selection of teams for the services.

        Develop standards of work practice across the various sites and ensure department managers report to the applied standards on a regular basis

        Ensure that all new staff receive an adequate orientation and induction programme, have a clear understanding of their duties, responsibilities and standards of performance at all times.

        Ensure that the team are effectively supported with annual reviews and the development of personal development plans.

        Ensure resources are deployed effectively and efficiently to cope with fluctuations in workload, complexity, adequate skills mix, planned Department activity.

        Ensure compliance with all HR system and policy requirements including recording of relevant data

        Establish a formal mechanism for communication among the teams

Learning and Education

        Provide professional and personal development opportunities for all staff working with the relevant Learning and Education specialists to develop an appropriate programme of learning and education based on a planned

(individual, department and organisation) training needs assessment.

        Maintain accurate records of all study leave and education resources used. 

        Develop and implement an enhanced staff competence assessment relevant to each Department. 

        Facilitate study days and leave, in accordance with the Study Leave Policy and within budgeted allowances.

Quality Improvement and Risk Management

        Ensure that there is compliance with all relevant guidelines, policies, procedures and relevant legislation and regulatory requirements. This includes responsibility for dealing with regulatory or professional bodies and

inspections.

        Encourage continuous review and evaluation of policies, guidelines and existing practices through regular audit programmes and review engaging with the multi-disciplinary team where required.

        Promote a culture of continuous quality improvement across departments involving the team in continuous improvement initiatives and encouraging innovation. 

        Set and monitor core objectives, standards and key performance indicators for the services and monitor performance against these standards through internal and (where applicable) external audit.

        Lead out on the requirements of the hospitals accreditation process.

        Participate fully in the requirement of the hospital's risk management programmes.

        Promote the delivery of a high standard of care to all patients. Encourage evidence-based practice and assist in the dissemination and implementation of research findings.

        Work with members of the team in devising Standard Operating Procedures for the development of the Department.

        Provide leadership in proactively addressing ethical and quality of service issues with multidisciplinary team members and hospital management.

        Develop a culture of safety, promoting positive reporting of incidents and near misses.

Essential Criteria Knowledge/Experience

        Level 7 qualification in related discipline or higher

        Certificate in management food Hygiene/HACCP

        At least 5 years' experience at Manager level

        Extensive experience of rostering and staffing management

        Demonstrated commercial acumen

Skills/ Competencies

        Management skills

        Leadership skills

        Negotiating skills

        IT skills

        Quality focus

        Budgetary skills

        Commercial skills

        Risk Management

        Excellent interpersonal and communication skills

Desirable Skills Knowledge/ Experience

        Healthcare Experience preferable but not essential

Skills/ Competencies

        Presentation skills

        Change management skills

This Job Description is intended as a basic guide to the scope and responsibilities of the position and is subject to regular review and amendment. The role holder will be required to be flexible in this position and is expected to facilitate working additional hours on occasion, when requested.

The Hermitage Clinic is an Equal Opportunities Employer with a strong commitment to diversity, inclusion and equality at all levels of the organisation. If you require assistance due to a disability during the recruitment process, please email hr@hermitageclinic.com