Partner Operations Manager

4 weeks ago

Dublin, Dublin City, Ireland MoonPay Full time

About MoonPay
Hi, we're MoonPay. We're here to onboard the world to Web3.

Why? Because we think Web3 is a unique and democratising technology. It gives people back control of their money, digital identity, data, and property like nothing else before it.

What We Do
We're the leading infrastructure company in Web3. This means we offer our partners everything from payment solutions (we call them 'Ramps') to minting software for digital collectibles, like NFTs. And over 20 million people around the world now trust our products — just take a look on Trustpilot.

We're also big on collaborations. And we've worked on stunts, drops, and partnerships with some of the world's most prestigious and forward-thinking brands.

But that's not all. We have also built our own consumer app because we wanted to see if we could build a better Web3 account. It's taken off in a big way, and we're working hard to continually improve it and to strive for perfection.

So whatever your background, we're sure there's something for you here. Come help us build the future of Web3 and digital ownership.

About The Opportunity
We're looking for our first-ever Partner Operations Manager to lead the charge in supporting our partners with customer support issues, identifying pain points, and improving the end-to-end customer experience. This is an exciting opportunity to help our partners scale their operations and make a tangible impact in a fast-growing, crypto-forward industry. You'll collaborate with a team of experienced operators who are enthusiastic about building innovative solutions in the web3 space.

What You Will Do…

  • Enhance the B2B Support Experience: Lead efforts to improve the end-to-end partner support journey
  • Collaborate on Tools and Dashboards: Partner with product and engineering teams to optimize dashboards and tools to enable self-service capabilities and enhance end-user support
  • Integrate Blockchain and AI Solutions: Provide insights and recommendations on leveraging blockchain and AI technologies to enhance the customer and partner experience
  • Feedback Loop Management: Gather, analyze, and prioritize feedback from partners to influence our product and engineering roadmaps effectively
  • Strategic Collaboration: Work closely with our Enterprise team to identify and prioritize opportunities that align with partner needs and company goals
About You
  • Experience: You have at least 5 years of experience in a partner support operations role, with a proven track record of improving support processes and driving impactful outcomes
  • Crypto-Forward Mindset: You're deeply invested in web3, with a degen edge and a thorough understanding of customer pain points in the crypto industry
  • First Principles Approach: You align with MoonPay Operations' first principles:
  • Keep Customers First: Always prioritize customer experience for frictionless and intuitive interactions
  • Act with Clarity: Communicate and escalate issues with precision to ensure alignment and swift resolution
  • Iterate with Curiosity: Stay curious, challenge assumptions, and continuously improve processes and outcomes
  • Zero in on Data: Use data-driven insights to prioritize, measure, and adapt strategies effectively
  • Execute with Focus: Approach tasks with specificity, intention, and a relentless drive for meaningful outcomes
  • Never Compromise on Trust: Earn and maintain trust daily by safeguarding user safety, privacy, and integrity at every step

If you're ready to redefine the partner support experience and thrive in a fast-paced, crypto-centric environment, we'd love to hear from you

Most importantly, though, you will embody the core principles that everyone here at the MoonPay lives by. Our "BLOCK Values" are at the heart of everything we do - and they are…

B - Be Hungry

L - Level Up

O - Own It

C - Crypto Curious

K - Kaizen

MoonPay Perks
Equity package

Unlimited holidays

Paid parental leave

Annual training budget

Home office setup allowance

Monthly budget to spend on our products

Working in a disruptive and fast-growing industry where the possibilities are endless

Freedom, autonomy and responsibility

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Please let us know if you require any accommodations for the interview process, and we'll do our best to provide assistance.
Commitment To Diversity
At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That's why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.

Please be aware that MoonPay does not request an AI-led interview without seeing a recruiter or team member from MoonPay on video call. We won't ask for your personal identification documents or any money from you during your interview process with us. Be fraud smart If you receive an email - claiming to be from MoonPay - but from an email address ending in anything other than @moonpay.com, please be aware that this is not us.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
  • Industries
  • Software Development

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