Team Lead
4 weeks ago
Are you interested in being part of a team that continues to innovate the way people and machines interact? The launch of Siri was a defining moment in the history of Artificial Intelligence. Siri offers a faster, easier way to get things done on your Apple devices. The AIML team is passionate about technology with a focus on enriching the customer experience. You’re naturally curious and gravitate towards tools and resources that enrich your team. If you are ready to encourage and lead, join Apple and help us leave the world better than we found it.
Job DescriptionAs a Team Lead (TL) in the AIML Data Operations team, you will focus on leading a team of Annotation Analysts. You will be responsible for the team’s operational success, mentoring their career growth, and collaborating cross-functionally with other internal teams.
You’ll be responsible for providing daily leadership and promoting the development of 15-20 Analyst team members. You are self-motivated, friendly and have a passion to support your team’s development through critical and creative thinking. You’ll identify, promote, and implement innovative ideas to meet and exceed performance and quality goals set by leadership. You will support employees’ success through establishing relationships and seeking to understand what motivates individuals.
You will oversee performance management, ensuring daily, monthly, quarterly operational metrics are met. You’ll effectively execute on management and administrative tasks such as leading staff meetings, conducting regular one-on-ones, hiring, training, and development of employee performance. You will drive operational improvements, team collaboration, and recommend innovative solutions to business challenges. Establish clear and effective working relationships and communication channels with internal partners.
This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
Minimum Qualifications- Experience in a people management capacity in a large or multi-site (Data management, inbound contact centre, consumer-facing applications, content or service) dynamic environment supervising 15+ frontline employees.
- Knowledge of data reporting and excellent analytical skills.
- Knowledge of contact centre management tools, processes, procedures, and performance metrics, and can innovate and improve as needed.
- Excellent influencing skills and ability to work with key business partners.
- Prioritises coaching needs and experience in developing employees to achieve optimal results.
- Able to develop mentoring plans that incorporate observations and key performance trends.
- Leads a standard for high-quality work by consistently meeting and exceeding performance goals.
- Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience.
- Solution-oriented leader who demonstrates creativity and curiosity.
- Strong communication skills, both verbal and written and proven ability to communicate clearly at all levels of the organisation.
- Fully Fluent in English.
- Bachelor's degree or equivalent experience preferred.
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