Customer Service Advisor

3 weeks ago

Dublin, Ireland BMS Recruitment Full time

Customer Service Advisor

Medical Device industry

Rapidly growing company

Location: Dublin

Salary: €30,000 - €40,000

We are recruiting on behalf of a leading medical device organization seeking a Customer Service Advisor. This is an exciting opportunity to join a dynamic customer service team in North Dublin, supporting clients and sales teams with queries, orders, and product information.



YOUR CAREER: Their reputation is superb and the opportunities they can offer their sales + customer service team are considerable. This company offers intensive product and systems training as well as ongoing managerial support, with opportunities to move up the career ladder regularly becoming available



As a Customer Service Advisor, you will:

  • Handle customer queries and complaints, ensuring timely resolutions.
  • Process sales orders accurately and efficiently.
  • Manage customer interactions, including maintaining detailed records and administration of quotes.
  • Liaise with internal teams and external suppliers to resolve issues and coordinate deliveries.
  • Support Credit Control with pricing discrepancies and debt collection when required.
  • Monitor and manage consignment stock levels and replenishments.

This role will be 5 days a week in the office for 3 months, and will then be a hybrid role with 3 days WFH on offer.

What are we looking for?

  • Fluent in English (spoken and written).
  • Strong customer focus with excellent problem-solving abilities.
  • Confident communicator with the ability to manage multiple tasks under pressure.
  • Highly organized with exceptional attention to detail.
  • Team-oriented with the ability to collaborate effectively across departments.
  • 2+ years' experience in a fast-paced customer service environment.
  • High proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
  • Knowledge of SAP or experience in the healthcare sector is an advantage but not essential.

What's on offer?

  • Competitive salary of €30,000 - €40,000, based on experience.
  • Bonus
  • Pension, Laptop, Mobile, 23 days' holiday + Stats
  • Opportunity to work in a professional, supportive, and multilingual team.
  • A chance to develop your skills within a dynamic and growing company.

Apply now to take the next step in your career

Skills:
Customer service tele-sales internal sales admin

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