Customer Service Advisor Dublin
6 days ago
Dublin Express have an exciting Full Time opportunity to join us as a Customer Service Advisor in Dublin Airport.
This onsite role at Dublin Airport has a rolling shift pattern, working 40 hours across 5 days Monday – Sunday.
The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around Dublin Airport and the city, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.
It's the perfect environment for someone energetic, safety-focused, and customer service driven, always ready to go the extra mile to deliver exceptional service to our customers.
What we're looking for... Communication skillsExperience of front-line customer service in a fast-paced environmentPositive attitude to customer service and personal developmentAbility to work in a team or independently on your own initiativeGood levels of health, stamina, and fitness will be required as the environment is fast-paced and work will involve standing and/or sitting for long periods of timeThe ability to work shift patterns including weekends and bank holidays to meet business demandsWhat you'll do... Deliver an excellent standard of customer service at all times, taking a proactive and positive approach to ensure customer satisfactionSell tickets and add-on products to customers, and provide them with guidance and information as requiredUse a proactive approach to make travel arrangements for our customers in the event of delays or service disruptionEffectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruptionAssist drivers with boarding and help with customer luggageManage coach movements within the station and exceed our Health & Safety standardsWhat we'll offer you... Base Salary: €30,784 per annum [Pro Rata Part Time]23 days annual leave + Bank HolidaysCompany pension after 6 months serviceLife insurancePrivate online GP serviceDiscretionary employee incentive bonus schemeAccess to our Employee Assistance programmeEmployee discountsFree coach travel on the National Express Ireland networkOpportunities for career progression within the businessWe are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
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