Senior Customer Service Advisor

4 weeks ago

Dublin, Ireland TN Ireland Full time

Social network you want to login/join with:

Senior Customer Service Advisor - Dublin West, DublinClient:

Morgan McKinley

Location:

Dublin, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

0633b282a994

Job Views:

104

Posted:

21.01.2025

Expiry Date:

07.03.2025

Job Description:

Job Description

Our client are one of the leading retail and SME banks in Ireland and are rapidly growing. This is an exciting opportunity to join their team as a Senior Customer Service Advisor.

Your Responsibilities:

  1. Ensure Branch plans are coordinated and Branch activities are actioned.
  2. Coach Branch Colleagues to ensure the key learnings of Blackbelt program are embedded, including enhanced customer engagement and education of customers on all channels available to meet their needs.
  3. Ensure the team fully understand their impact on compliance, and embed the term 'right first' time, recognising good compliant performance. Lead by example.
  4. Support in the day to day operation of customer service within the branch.
  5. Provide an excellent level of customer service, further improving the customer experience with both over the phone and face to face interactions.
  6. Take ownership and deal with customer queries in an effective, professional and compliant manner.
  7. Generate and execute sales from lead to fulfilment in accordance with the Omni-Channel ethos and activity management system.
  8. Assist with sales campaigns including post sales fulfilment, administration and follow up tasks.
  9. Adopt a prompt and customer focused response to leads passed from Open24 to maximise new business opportunities from customer base.
  10. Perform duties in a compliant manner in accordance with policies, procedures.
  11. Assist the Branch Lead and wider territory team with key customer relationships.
  12. Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements.
  13. Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM SSBM policies and procedures relevant for your branch location and model.
  14. Perform the various roles in the branch on a rotation schedule on an ongoing basis.
  15. Maintain knowledge of the regulatory codes and legislation impacting on day to day work.
  16. Commit to continuous professional development and agree an annual performance and professional development plan with the manager.
  17. Continuously reviews skills, and be flexible and open to feedback.

Requirements:

  1. Qualified Financial Advisor, recognised qualification to permit the discussion of product information and provide advice to customers. QFA, or APA in both Loans and Savings and Investments.
  2. Actively engaged in Continuous Professional Development.
  3. Strong interpersonal and communication skills with a dedication to providing an outstanding customer experience.
  4. Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment.
  5. Committed to and enjoys working in a sales environment.
  6. Significant experience in financial services.
  7. Excellent knowledge of all retail finance product, processes and procedures.

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

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