Claims Analyst

2 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Role -Claims Analyst - Italian

Location -Dublin

Contract type -Permanent

Work model -Hybrid (currently Remote)

Working hours -Mon - Fri 9am - 5:30pm

Language -Italian and English

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. Our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.

The Claims Analyst is accountable for providing service support in the life insurance financial services sector to customers of a major life insurance Irish company operating in the EU. This includes the provision of information, resolution of claims and queries, and communication with internal and external customers.

The Claims Analyst will promote the Company Values at all times.

Key Duties and Responsibilities

  • Provide product information to branches and their customers.
  • Control life insurance claims related documentation and request to appropriate recipients.
  • Provide detailed information on single or groups of live policies.
  • Register all information related to pending cases in the appropriate systems.
  • Reconcile legal documents in line with agreed procedures.
  • Guide new and existing customers through the policy process for the client.
  • Resolve customer claims on a day-to-day basis efficiently and timely.
  • Record customer information and issues in the appropriate systems, ensuring records are maintained and up to date.
  • Provide daily and weekly reports on issues when they occur.
  • Monitor, respond and report on customer feedback as instructed.
  • Troubleshoot system and business process problems and escalate when required.
  • Cooperate with client's teams to resolve customer issues as requested.

REQUIREMENTS:

  • Minimum 1-year previous relevant work experience, ideally in the insurance sector or claims processing area.
  • Previous experience in reviewing and analyzing documentation.
  • Fluency in Italian and English, both written and spoken.
  • Immediate eligibility to work in Ireland.
  • Deep-rooted passion for delivering success.

DESIRABLE REQUIREMENTS:

  • Customer-oriented, enthusiastic, courteous, assertive with excellent attention to detail and procedures.
  • Excellent communication skills, both verbal and written.
  • Experience working with a recognized CRM system.
  • Able to prioritize own workload, work to strict deadlines and effectively manage time.
  • Professional manner with excellent interpersonal skills.
  • Proficient in Microsoft Office.
  • Ability to work independently and collaboratively within a dynamic environment.

Benefits and perks:

  • Remote work model (after training)
  • Internal career progression opportunities
  • Fully subsidized healthcare
  • Employee assistance programme (EAP)
  • PRSA Scheme
  • Training & Development
  • Bike to work scheme

Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated

Equal opportunity employers:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

For more information, don't hesitate to reach out to fatema.aziz@covalensolutions.com. Your journey to becoming a valued part of Covalen starts here.

Apply Now or Reach Out for More Information.

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