Food and Beverage Supervisor

4 weeks ago

Dublin, Ireland TN Ireland Full time

You will support the overall Food & Beverage operation of the hotel to maximize guest satisfaction, team member performance, and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment, and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food & Beverage standards. Further, you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

Qualifications
  • Previous experience in Food & Beverage/Restaurant operation
  • Passion for leadership and teamwork
  • Eye for detail to achieve operational excellence
Additional Information
  • To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
  • To carry out departmental audits to ensure LHQA is achieved by all team members.
  • To ensure that the Hotel’s Vision & Mission statement is communicated to the team.
  • To ensure that areas of responsibility are clean and well maintained.
  • To ensure that the ambience in departments (lights, music, and temperature) are controlled.
  • To report defective materials and equipment to the appropriate departments.
  • Ensure that all new initiatives are implemented in the agreed time frame.
  • To ensure that personal objectives are set and achieved on a yearly basis.
  • To attend meetings as required.
  • To ensure there is management presence in all departments at all times.
  • To ensure a consistently high level of security is well maintained throughout the Hotel.
  • To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
  • To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures.
  • To ensure departmental sales are achieved in line with the hotel budget.
  • To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
  • To provide support where necessary in other areas of the Hotel.
  • To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly.
  • Drives business results through revenue growth and cost savings efficiency.
What do we have to offer you?
  • Premium rates for Sunday work.
  • Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in The Marker or another hotel of NH Hotel Group.
  • Excellent Room Employee Rates in over 350 NH properties worldwide.
  • Access to the NH eLearning platform.
  • Increased holiday entitlement for long service employees.
  • Meals whilst on duty in our employee restaurant.
  • Employee Recognition Awards.
  • Employee Assistance Program - mental health and wellbeing support.
  • Complimentary provision and laundry of uniforms.
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