Food and Beverage Supervisor

1 day ago

Dublin, Ireland The Address Connolly Full time


Position :               Food & Beverage Supervisor


Reporting to :       
F&B
Manager


 


Responsible for :   Ensure efficient
and professional operation and customer service in accordance with company
standards. Supervising all aspects of the delivery and service and food and
beverage team


 


Key Duties of the role include:


·        
To implement the consistent delivery of superior customer
service through the development and implementation of SOPs (standard
operating procedures.


·        
To ensure that the department creates a professional
impression to customers and team members.


·        
To act on customer feedback relevant to your areas of
responsibility. This to include customer complaints and compliments.


·        
To be aware of budgeted and actual departmental targets.


·        
To assist with the control and monitor payroll costs by
ensuring rotas are compiled in line with forecasted and actual business
levels.


·        
To be aware of and assist with the control of departmental
operating costs in line with forecasted business levels.


·        
To supervise the department to ensure effective operation on a
day to day basis, whilst maintaining company brand standards consistently
with attention to detail. This to include ensuring shift controls and
procedures are adhered to.


·        
To comply with statutory and company requirements for Health
and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and
ensure all employment legislation is strictly adhered to.


·        
To maximise opportunities for departmental sales and profit
and other related targets.


·        
Assist with and suggest new promotional opportunities to
enable departmental sales to meet and exceed budget. This to include the
planning, implementation and review of promotions.


·        
To keep all department team members sales focused and ensure
ongoing training as required and submitting training records for the
attention of management.


·        
Be
knowledgeable of all food and beverage menus working in cooperation with Head
Chef and kitchen team.


·        
To
actively upsell throughout all aspects of customer service and train team to
do so.


·        
At all
times conduct yourself in a professional and courteous manner.


·        
Ensure customer
satisfaction throughout there dining experience with us.


·        
Manager to
be informed of special requirements or difficulties.


·        
Ensure
dining areas are maintained within cleaning schedules.


·        
To read,
understand and comply with your responsibilities as defined in the Health and
Safety statement and Staff Handbook.


·        
To ensure
HACCP, cleaning schedules are completed on a daily basis and standards
maintained.


·        
To actively participate in any training
and personnel exercises designed to improve standards and performance levels.


·        
To carry out the hotel’s customer
relation policy.


·        
To communicate hotel services to guest
as required.


·        
To arrive for duty in
accordance with rostered times in full clean uniform and wearing name badge
at all times.


·        
To ensure the highest
standards in personal hygiene and grooming. (please refer to company grooming
policy)


Please note that the above job specification is not
exhaustive and is subject to change as the business demands.



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