Head Concierge

4 weeks ago

Dublin, Ireland Brooks Hotel Full time

Join to apply for the Head Concierge role at Brooks Hotel

Brooks Hotel, a newly renovated Four Star Boutique Hotel located on Drury Street just a few minutes from Grafton Street, seeks a full-time Head Concierge. The hotel operates at the higher end of the four-star market enjoying a great location in the city centre.


Main Duties Include:
  • Assisting guests with recommendations for their time in Dublin - restaurants, pubs, tourist attractions, Irish tours, general knowledge.
  • Leading and assisting the concierge team in the hotel.
  • Assisting guests with luggage and taxis/transport if needed.
  • Set up of meeting rooms/delivering teas and coffees to meeting rooms.
  • Cleaning and maintaining the public areas - lobby, public toilets, etc.
  • Security conscious at night, need to keep an eye on things in and around the hotel.
  • Be willing to carry out many varied tasks in the role - so be able to multi-task.

Personal Qualities Required:
  • Fluent in English.
  • Knowledge of Dublin city including tourist sites and restaurants.
  • Good at multitasking.
  • Good at communication and building a rapport with guests.
  • Fully flexible.
  • Well presented.
  • Good work ethic and welcoming to all guests

Who are we?

Brooks Hotel is a four-star boutique hotel situated on Drury Street only minutes from Grafton Street and St. Stephen's Green in the fashionable heart of Dublin City.

The epitome of a luxurious boutique style hotel, Brooks Hotel has just begun a new and exciting chapter. Our 4* hotel will be re-opening in January 2025 and will boast newly refurbished and a completely redesigned lobby, bar, and brasserie for guests to enjoy.


Benefits:
  • Complimentary meals whilst on duty.
  • Employee Assistance Program for employees and friends & family.
  • Increased vacation days on length of service.
  • Fortnightly Health and Wellbeing payment.
  • Employee Discounts for both accommodation and food for employees and family members at MHL Hotels.
  • Career Development with promotion opportunities within our hotels.
  • Training with a full training programme for all new employees.
  • Tax Saver commuter tickets and Bike to Work Scheme.
  • Recognition awards for employees & managers.
  • Social events and sports events.

Due to the high level of interest, we cannot respond to all candidates and therefore we will contact you within a week for an interview. If you do not hear from us, unfortunately, you have not been successful for an interview.


Skills:
  • Guest Assistance.
  • Front desk services.
  • Direct guest assistance.
  • Hotel service.

Seniority level

Entry level


Employment type

Full-time


Job function

Other


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