Head Concierge

2 weeks ago

Dublin, Dublin City, Ireland The College Green Hotel Dublin, Autograph Dublin Full time

The 5* College Green Hotel Dublin, Autograph Collection (part of the MHL Hotel Collection and Marriott International) has an excellent opportunity for aHead Concierge to join our team. MAIN DUTIES INCLUDE: Ensures that all customers experience on brand, genuine and uncomplicated service. Ensures a proactive approach to customer service by understanding the customer journey and various guest profiles. Ensures that the Concierge & Guest Relations teams city knowledge is consistently up to date and shared within the department and the organization. Deliver bespoke itineraries and recommendations based on thorough knowledge of the places of interest for various guest profiles. Manages the administration of the Concierge & Guest Services team from both internal and external sources such as Emails, phone calls & PreCon meetings. Maintain and foster close working relationships with key service providers to ensure a seamless and quality experience for our guests. Demonstrate a positive and can do attitude that is reflected throughout the department. Handle any guest comments and ensure appropriate follow up takes place and is communicated to the relevant departments. Acting as Manager on Duty and covering Duty Manager shifts as required. Develop and manage the Concierge and Guest Services team. Ensures that the team perform in accordance with the hotel SOP guidelines & Brand Standards, while at the same time challenge these guidelines and suggest improvements. Attend departmental meetings to include a review of procedures and events which warrant special handling and detailed information. Ensures efficient communication within the department and throughout the hotel. Selects, leads and develops a successful and inspiring team of high potential employees and manages their performance and progress. Ensures that the Concierge team understand and comply with the Hotel strategy and positioning. Identifies and addresses the departmental training needs. Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. Ensure employees are properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties. Monitor local competitors and industry trends. Conduct performance or disciplinary related reviews with direct reports as necessary on a timely basis. Conduct personnel related functions such as interviewing, appraising, and counselling and succession planning to ensure appropriate staffing and productivity. Benefits: Marriott Hotel discounts MHL Hotel discounts Opportunities to work with international Marriott brands MHUB online Training & Development Platform Employee recognition awards Employee meals Birthday gifts Gifts for parents of newborn babies Life insurance Sick Pay Scheme Training & Development Programmes Bike to Work Scheme TaxSaver Scheme Subsidised taxis for late work VHI Employee Assistance Programme Recommend A Friend Scheme Social events Sporting events Discounted gym membership Discounts in MHL Food & Beverage outlets About the MHL Hotel Collection: MHL group is a renowned portfolio of well known, high profile Hotels throughout Ireland. Our core business rotates around our exceptional people. We provide a comprehensive on-boarding, upskilling and professional development process. Skills: Customer Service Concierge Management Guest relations Hotel Operations Hotel Management Guest Assistance Benefits: Hotel Discounts

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