Product Complaints

3 weeks ago

Dublin, Ireland Unipharmedtech Full time

Product Complaints & Quality Co-Ordinator page is loaded

Product Complaints & Quality Co-Ordinator

Apply locations Northern Cross Fonthill time type Full time posted on Posted 2 Days Ago job requisition id JR-0000004410

The Product Complaints and Quality Co-Ordinator will manage the Product Complaints reporting and Recall reporting for Uniphar Medtech.

The primary purpose of the role is to support the Quality, Compliance, Regulatory and Sustainability (QCRS) team.

You will be highly motivated, with a passion for quality and will support our continued drive towards excellence in service.

This is a great opportunity to work for a rapidly growing company and we are seeking someone who is eager to learn and thrive in a fast-paced environment. This role is suited to an experienced administrator with a proactive nature.

Key Duties and Responsibilities

This job description is not an exhaustive list of duties for the position holder. It does, however, provide an indication of the main duties and responsibilities of the position.

  • Ensuring Uniphar Medtech meet our reporting timelines of 24 hours
  • Follow product complaint reporting process from reporting to close out, liaising with the product manufacturer and internal stakeholders
  • Administration of all open queries and following up accordingly with the relevant parties
  • Monthly reporting of open complaints to Senior Management, driving complaints to closure with responsible parties
  • Ensuring all Field Actions are treated as high priority across all Business Units.
  • Follow Field Action process from receipt of Field Action from the manufacturer through to close out - with patient safety as our number one priority.
  • Maintaining and providing training to stakeholders impacted by product complaints and Field Actions.
  • Working closely with other regulatory administration staff with cross training being provided for other QCRS tasks.

The successful candidate will be required to update their knowledge and skills to fit the changing requirements of the role. Therefore, this Job Description is an outline of the current broad areas of responsibility and accountability and should not be regarded as a comprehensive listing. It will be reviewed and updated in line with future needs.

Role Requirements

Essential:

  • Hold a valid Working Permit
  • Good oral and written communications skills
  • Good organisational skills
  • Previous experience within complaint reporting and/or recall management is advantageous
  • Strong administrative skills
  • Excellent time management
  • Strong interpersonal skills – liaising with key suppliers, customers and business units
  • Good process development and problem-solving skills

Desirable:

  • Full Clean Driving License
  • Experience of working with Competent Authorities for Medical Devices or other Regulatory Bodies
  • Competent with software used for managing complaints & queries

Please note we cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland.

How we’d like to work together

This role will be based between our office in Northern Cross Business Park, Finglas, Dublin 11 and our office in Fonthill, Dublin 22, where a flexible hybrid working model is also available. It’s important to achieve the right balance between face-to-face interactions with virtual working over the long term. In return for your flexibility, you will be joining an environment that understands how intertwined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it.

Our core values, titled our Medtech Mindset, guides our culture and work environment:

  • We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.
  • We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability.
  • We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.

If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.

Uniphar Medtech is an equal opportunities employer.

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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