Service Delivery Manager
2 weeks ago
- Point of Contact & Escalation for Company staff into IT
- Responsible for the execution and management of the IT Service Desk, Resolver Teams and InfoSec Security Team in the Company
- Problem Management
- Project Management experience to ensure the delivery of small projects within the IT Department.
- Proven Staff Management Skills – Direct Management and Manager Management
- Maintain and Develop IT Procedures in line with Group IT Policy
- Regular reporting to Senior Management on the status of the Service Desk and Security Teams
- Liase with Group Security and Group IT Teams as and where necessary
- Maintain Good Relationship with the SLT Team and Group Teams
- Contribute to the information security standards and supporting documents including privileged access definitions, account type/approval matrices.
- Serve as a trusted adviser to the business/IT stakeholders and understand their core business processes and business priorities which can be enhanced using IM solutions.
- Create/write highly effective internal communications.
- Liaise with Internal Audit and external regulatory body for any inspections and assessments.
- Drive organisation wide strategy and implementation plans in relation to IT and Information Security
- Minimum 10 years of Team Management Experience
- Risk minded and aware.
- Minimum 5 years financial services experience.
- Good understanding of Audit framework and methodology.
- Strong knowledge of tools, processes and capabilities to drive enhanced control improvements
- In depth knowledge of processes and procedures associated with operating an administration access help desk.
- Ideally, Bachelor's degree in computer science, Information Systems, Engineering, Mathematics.
Central Bank of Ireland ("CBI") Fitness & Probity Regime
Some of our roles are Control Functions ("CF") as defined by the Central Bank Reform Act 2010. If a vacancy is for a CF role, it will be indicated above. For CF roles, appointment will be conditional on Mars Capital being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards 2018 issued by the Central Bank of Ireland. In the case of proposed appointees to Pre-Approval Control Functions, this includes prior approval by the CBI of such appointments.
D&I statement
-
Service Delivery Manager
2 weeks ago
Dublin, Dublin City, Ireland Bon Secours Health System Full timeExciting Career Opportunity - Service Delivery Manager (Hybrid) Location: Bon Secours Health System Ireland, Citywest, Dublin 24 (Hybrid) Full-time | Permanent | Hybrid Working | Competitive Package As Ireland's largest independent hospital group, Bon Secours Health System is renowned for the quality of its service provision, coupled with a rich tradition in...
-
IT Service Delivery Manager
7 days ago
Dublin, Dublin City, Ireland EirGrid Group Full timeEirGrid Group has a unique role to play in leading this radical transformation of our power system in support of the transition to renewable energy. This will require pioneering engineering effort together with highly secure IT capability to respond successfully to the scale of disruption. This offers a unique opportunity to further your career in Service...
-
Service Delivery Manager
1 day ago
Dublin, Dublin City, Ireland Culligan Ireland Full timeCulligan Water Ireland is seeking a highly motivated Service Delivery Manager to oversee the delivery of our water solutions to our customers. In this role, you will be responsible for ensuring that our customers receive the highest level of service and support.Your key responsibilities will include:Overseeing the delivery of water solutions to...
-
Service Delivery Manager
2 weeks ago
Dublin, Dublin City, Ireland Version 1 Full timeJob Description The success of the Service Delivery Manager is built on the 'Trust' relationship between them and their clients and team. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance. You as the Service Delivery Manager will...
-
Service Delivery Manager
4 hours ago
Dublin, Dublin City, Ireland Grafton Group Full timeWoodie's is the market-leading DIY, Home & Garden omni-channel retailer in Ireland with 35 stores nationwide and an online presence.We are proud to be listed as Ireland's Top Retailer by Great Places to Work and an official Best Workplace for WomenWe are also listed as one of the 75 Best Large Workplaces in Europe since 2020 and to be accredited as a...
-
Service Delivery Manager
3 weeks ago
Dublin, Dublin City, Ireland Grafton Group Full timeWoodie's is the market-leading DIY, Home & Garden omni-channel retailer in Ireland with 35 stores nationwide and an online presence. We are proud to be listed as Ireland's Top Retailer by Great Places to Work and an official Best Workplace for Women We are also listed as one of the 75 Best Large Workplaces in Europe since 2020 and to be accredited as a...
-
Service Delivery Manager
3 weeks ago
Dublin, Dublin City, Ireland Woodie's Full timeWoodie's is the market-leading DIY, Home & Garden omni-channel retailer in Ireland with 35 stores nationwide and an online presence. We are proud to be listed as Ireland's Top Retailer by Great Places to Work and an official Best Workplace for Women We are also listed as one of the 75 Best Large Workplaces in Europe since 2020 and to be accredited as a...
-
Service Delivery Manager
17 minutes ago
Dublin, Dublin City, Ireland WALK Full timeJob OverviewThe Service Delivery Manager is a key role within the leadership structure of WALK, responsible for the leadership, management, and coordination of mixed models of support in our supported living services.This post involves driving change and championing person-centred approaches to ensure people supported have the best possible life. Effective...
-
Service Delivery Manager
1 day ago
Dublin, Dublin City, Ireland Localgov Full timeJob OverviewA challenging opportunity exists for a skilled Service Delivery Manager to join Localgov, responsible for managing engineering programmes across various services within the local authority. The ideal candidate will possess excellent professional and technical knowledge, strong communication and interpersonal skills, as well as experience in staff...
-
Service Delivery Manager
17 minutes ago
Dublin, Dublin City, Ireland Link Personnel Full timeLink Personnel seeks a Service Delivery Manager to oversee customer service operations in Dublin.Annual salary: up to €38k (dependent on experience)Key Responsibilities:Manage customer relationships and resolve queries efficiently.Collaborate with production and logistics teams to achieve timely delivery.Develop and implement process improvements to...
-
Service Delivery Manager
2 weeks ago
Dublin, Dublin City, Ireland Cubic Telecom Full timeThe CompanyFounded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help automotive, heavy machinery, and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new ideas. That's Cubic, is it you? At Cubic you will find an...
-
Service Delivery Manager
4 days ago
Dublin, Dublin City, Ireland Teamworx Full timeSERVICE DELIVERY MANAGER (IT) - DUBLIN - Join one of Ireland's Best WorkplacesTeamworx is excited to partner with a leading Retail Group to bring you this outstanding opportunity.Recognised as a Top Employer by Great Places to work, an Official Best Places to Work for Women and one of Europe's Best Large Workplaces, this is a role you wont want to miss.We...
-
Service Delivery Manager
7 days ago
Dublin, Dublin City, Ireland The Recruitment Company Full timePart time contract - 2 days per week for 2 - 3 yearsLocation: DublinPublic Sector experience is essentialOur client is seeking an experienced Service Delivery Manager to oversee the day-to-day management of a key contract. This role involves acting as an internal advocate for the customer, ensuring high-quality service delivery and maintaining strong client...
-
Service Delivery Manager
2 weeks ago
Dublin, Dublin City, Ireland OCLC Full timeYou have a life. We like that about you. At OCLC, we believe you'll do the best work of your life when you're living the best life possible. We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one. Technology with a...
-
Service Delivery Manager
1 week ago
Dublin, Dublin City, Ireland Three Ireland (Hutchison) Limited Full timeHere at Three, we've done things differently since day one.We take the script and rip it up, we're a big-hearted energetic bunch, striving for a better-connected life.The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive.Magic happens when we power the connections that millions value, and...
-
Service Delivery Manager
3 weeks ago
Dublin, Dublin City, Ireland RedChair Recruitment Full timeWe are recruiting for a Service Delivery manager for our clients in the Travel industry in Dublin. The company requires someone to manage the training of all staff, day-to-day operation function and create an environment of customer excellence. This position is permanent, is office based in Dublin city center. Responsibilities: Contribute to the...
-
it service delivery manager
4 days ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeI have an exciting new role for an IT Service Delivery Manager.Responsibilities:1. Lead change management processes to ensure IT transitions with minimal disruption.2. Plan and execute changes and maintain auditable documentation.3. Ensure timely resolution of IT incidents and risks.4. Implement strategies to minimize impact and conduct regular reviews with...
-
Depot Sales Manager
2 weeks ago
Dublin, Dublin City, Ireland DX Delivery Full timeAn exciting new Depot Sales Manager opportunity at DXAll About YouYou will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.About usWe are a leading independent parcel, mail and logistics services company...
-
Global Service Delivery Manager
3 weeks ago
Dublin, Dublin City, Ireland EOS IT Solutions Full timeOUR COMPANY:EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities,...
-
Global Service Delivery Manager
1 week ago
Dublin, Dublin City, Ireland EOS IT Solutions Full timeOUR COMPANY:EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities,...