Customer Service Assistant

4 weeks ago


Limerick, Ireland BoyleSports Full time

Job Title: Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Limerick Area

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities
  1. Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
  2. Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
    1. Opening and closing the shop
    2. Managing and guiding the shop team
    3. Cash management procedures
  3. You will have the opportunity to manage on occasion which will lead to further development opportunities.
  4. Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
  5. Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
  6. Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in a timely manner.
  7. To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
  8. Ability to work under pressure and remain calm whilst constantly looking for ways to improve yourself and the shop.
  9. Keeping and maintaining shop presentation standards to a high quality throughout your working day.
  10. Ensure that all procedures (safety, compliance and shop operations) are always followed.
  11. Passionate about working within a team environment.
  12. Adhere to Social Responsibility duties.
Knowledge, Skills And ExperienceEssential Skills and Experience
  1. Customer service focused
  2. Operate with trust and integrity
  3. Flexibility as business operates 7 days a week
  4. Be adaptable to shop environment
  5. Great attention to detail and strong numeracy skills
  6. An enthusiastic people person who can work on own initiative and as part of a team
  7. A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
  8. Ambitious and driven to progress within the company
  9. To promote the company brand and be results focused
  10. Excellent communication skills
  11. Problem solve and think creatively
  12. Be organised, reliable and dependable
  13. A proven good cash handling approach.
Desirable Skills And Experience
  1. Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

#J-18808-Ljbffr

  • Limerick, Limerick, Ireland BoyleSports Full time

    Job Title: Customer Service Assistant Department: RetailReporting to: Shop ManagerLocation: Limerick CityRole PurposeYou will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the...


  • Limerick, Limerick, Ireland Health Service Executive Full time

    Job OverviewWe are seeking a dedicated Care Assistant to join our team in the Disability Services department. This role will involve providing high-quality support to individuals with disabilities, promoting their independence and well-being.About the RoleThe successful candidate will be responsible for delivering person-centred care, responding to the needs...

  • Sales Assistant

    21 hours ago


    Limerick, Limerick, Ireland TN Ireland Full time

    About Our StoreShaw's Department Stores has been a trusted and loved brand in Ireland for over 160 years. As a family-owned business, we pride ourselves on our rich heritage and commitment to quality products and exceptional customer service.Our store in Limerick offers a wide range of products, from fashion and beauty to home goods and electrical...

  • Retail Assistant

    6 days ago


    Limerick, Limerick, Ireland Spar Ireland Part time

    About Us:Corrib Oil is committed to making a positive difference in the community. We offer a collaborative and supportive work environment where your contributions are valued and recognised.Your Key Responsibilities:Deliver exceptional customer service, ensuring every interaction is positive and engaging.Contribute to maintaining accurate inventory levels...

  • Customer Service

    3 weeks ago


    Limerick, Limerick, Ireland Cpl Full time

    Customer Service Advisor - Entry Level The entry-level Customer Service Advisor will be working within and promoting the Company Values - Be Brave, Be Wise, Be Proud and Exceed. The Customer Advisors will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, have the...


  • Limerick, Limerick, Ireland Spar Ireland Full time

    Company Overview: Corrib Oil is a leading company in the Retail and Oil Distribution sectors, committed to supporting career progression and fostering a positive and dynamic work environment. Salary: Competitive pay rates are offered to ensure that our employees feel valued and recognized for their contributions. Job Description: As a Sales Assistant at...


  • Limerick, Limerick, Ireland BoyleSports Full time

    About BoyleSportsBoyleSports is a leading sports betting operator that values its employees and strives to provide a positive and supportive work environment. As a Customer Service Assistant, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.In this role, you will be responsible for providing helpful,...


  • Limerick, Limerick, Ireland Spar Ireland Part time

    As a Sales Assistant, you will be the face of our company, providing exceptional customer service to ensure every customer leaves satisfied.We offer a collaborative and supportive work environment where your contributions are valued and recognised.Maintaining a high standard of cleanliness throughout the store is crucial to creating a positive shopping...


  • Limerick, Limerick, Ireland Lidl Ireland Full time

    About UsAt Lidl Ireland, we strive to deliver an exceptional customer experience for every shopper. Our team of dedicated employees work tirelessly to ensure that our stores are well-stocked, clean, and welcoming.We are committed to creating a fantastic customer journey, from the moment customers walk into our stores to when they leave with their purchases....


  • Limerick, Limerick, Ireland Lingo Recruitment Full time

    Role: Customer service agent Salary: €28K p/a + bonus + benefits (healthcare insurance, free car park, continuous training ) Relocation:up to €1450 Location: Limerick Work model:Hybrid (min 3 days onsite) Requirements: Fluent in French and in English Proven customer support experience Strong phone contact handling skills and active listening Familiar...


  • Limerick, Limerick, Ireland LIDL Full time

    At Lidl, our goal is to create a fantastic customer journey for every shopper.Company OverviewWe are committed to delivering excellent service and ensuring that our stores are always fully stocked with award-winning products.Salary and BenefitsOur competitive salary system ensures pay equality across all positions, with hourly rates ranging from €15.10 to...


  • Limerick, Limerick, Ireland TN Ireland Full time

    About the PositionWe are seeking a highly motivated and enthusiastic individual to join our team as a Sales Assistant. In this role, you will have the opportunity to develop your skills and take on new challenges while providing excellent customer service.The ideal candidate will be able to work effectively in a fast-paced environment, think on their feet,...


  • Limerick, Limerick, Ireland CPL Full time

    Job DescriptionCPL is an equal opportunity employer with over 25 years of experience in Business Process Outsourcing (BPO) and Managed Services provision across the world. We provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy and Utilities.We are...


  • Limerick, Limerick, Ireland Job Squad Full time

    The Job Squad is a multinational ticket exchange and resale brand. As a Customer Service Representative, you will play a crucial role in supporting customers in the buying and selling of tickets.Our team believes that small, cross-functional teams can achieve extraordinary results. If you're ready to embark on an exciting journey and contribute to creating a...


  • Limerick, Limerick, Ireland ALDI USA Part time

    Key ResponsibilitiesProcess customer transactions accurately and efficientlyStock shelves and maintain a clean and organized store environmentAssist with receiving and storing merchandiseMaintain a safe and efficient working environmentRequirementsAbility to provide excellent customer serviceStrong communication and teamwork skillsAbility to lift up to 45...


  • Limerick, Limerick, Ireland CPL Full time

    **Company Overview**CPL, a leading provider of Business Process Outsourcing (BPO) and Managed Services, is seeking an experienced Customer Service Representative to join their team. With over 25 years' experience in delivering tailored outsourcing solutions across various industry sectors, CPL offers a unique opportunity for candidates to work with a...


  • Limerick, Limerick, Ireland Cpl Healthcare Part time

    Covalen, a CPL company with over 25 years of experience in Business Process Outsourcing (BPO) and Managed Services provision across the globe, is seeking an exceptional Customer Service Representative. As a key member of our team, you will be responsible for delivering outstanding customer experiences through tailored solutions across various industry...


  • Limerick, Limerick, Ireland Red Chair Recruitment Full time

    About the RoleWe are seeking an experienced Sales Support Specialist to join our team at Red Chair Recruitment. As a Sales Support Specialist, you will be responsible for assisting our sales team in providing exceptional customer service and support to our clients in the hardware supplies industry.Main Responsibilities:Provide accurate product information...


  • Limerick, Limerick, Ireland Cpl Healthcare Part time

    Customer Service Advisor Covalenis an equal opportunity employer, a CPL company with over 25 years' experience in Business Process Outsourcing (BPO) and Managed Services provision across the world.They provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy...


  • Limerick, Limerick, Ireland Campion Insurances Limited Full time

    Customer Service Executive page is loadedCustomer Service ExecutiveApply locations: Ireland - Limerick, Campion InsuranceTime type: Full timePosted on: Posted 10 Days AgoJob requisition ID: JR100315Responsibilities1. Performs general accounting activities, including the preparation, maintenance and reconciliation of ledger accounts and financial statements...