Client Services Manager
3 weeks ago
This range is provided by Storm Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeJob Type: Full-Time, Permanent, Hybrid after Training
Are you a natural-born leader with a passion for AV & Print services? Do you thrive in a fast-paced environment where service excellence is at the forefront? If you're ready to lead a dynamic team and drive business growth, our client wants YOU to join the team
As Client Service Manager, you'll play a pivotal role in shaping the future of the company's service offerings. With your leadership skills, strategic mindset, and business development expertise, you'll guide a team to exceed client expectations and grow service revenue to new heights. Sounds good?
Here's what you'll do:
- Lead the charge for day-to-day service operations, setting the bar for excellence.
- Create and implement SOPs and best practices – because you are the expert in service delivery.
- Track and improve service performance metrics like a pro, ensuring clients get nothing but the best.
Business Development Maven:
- Develop and execute a rock-solid strategy to grow business – more business, more impact
- Spot new business opportunities, nurture existing accounts, and impress clients with tailored service solutions.
- Work closely with the sales team to present our value-packed service offerings to potential clients.
Revenue Growth & Retention Guru:
- Drive revenue growth through up-selling, cross-selling, and expanding our service portfolio.
- Build long-term client partnerships that generate recurring revenue – the key to business sustainability.
- Keep a close eye on market trends, client feedback, and competitor offerings to continuously improve.
- Manage, mentor, and inspire a team of service professionals – you'll help them grow just as much as the business.
- Give regular feedback, coaching, and opportunities for professional development.
- Lead on-boarding and training efforts as the team grows.
Strategic Visionary:
- Collaborate with senior management to ensure the company's service strategies align with broader business goals.
- Stay ahead of industry trends, emerging technologies, and client needs to keep ahead of the game.
Client Relationship Maestro:
- Be the go-to contact for our key clients, ensuring their needs are not just met but exceeded.
- Resolve any client issues swiftly and maintain strong relationships that last.
- Hold regular meetings to review service performance and discuss future opportunities.
What We're Looking For:
- Education: A Bachelor's degree in Business Management, IT, or a related field. A Master's is a bonus
- Tech Savvy: 3-5 years in IT services, with 3+ years in leadership or management.
- Business Acumen: Proven success in driving revenue growth and business development.
- Leadership Skills: You've got what it takes to lead, mentor, and develop a high-performing team.
- Client-Centric: You know how to build and nurture client relationships and deliver exceptional service.
- Problem-Solving Pro: Strong analytic skills, and the ability to make data-driven decisions that push the business forward.
Why Join Us?
- Hybrid work after training
- 21 days holiday with 25 after 5 years of service
- Competitive salary, bonus and growth potential
- An exciting opportunity to lead in an industry that's always evolving – no two days are the same.
If you're ready to take the reins and make an impact, apply now to Claire with an updated CV. Looking forward to hearing from you
Seniority levelMid-Senior level
Employment typeFull-time
Job functionBusiness Development, Customer Service, and Training
IndustriesAudio and Video Equipment Manufacturing and Business Consulting and Services
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