Client Services Director

6 days ago

Dublin, Dublin City, Ireland Prosperity Full time

Our client is a leader in the content creation industry, providing a wide range of services to help businesses achieve their content marketing goals. From developing a comprehensive content strategy to creating high-quality written and visual content, they have the expertise to help companies effectively communicate with their target audience and build a strong brand image. With a team of experienced writers, designers, and marketing specialists, the company is dedicated to helping businesses establish a strong online presence and grow their brand through the power of well-crafted content.

We are currently on the lookout for a Client Services Director who will take charge of overseeing all aspects of the client service department. The primary objective of this role is to ensure the delivery of exceptional service at every interaction, ultimately contributing to the achievement of the agency's goals. 

In this leadership role, you will be tasked with devising innovative strategies to elevate the standing of the Client Services team, establishing them as reliable and trusted advisors for our clients. You will play a key role in enhancing our reputation and driving increased revenue through outstanding customer service and service delivery. 

Responsibilities:  

Develop and communicate scalable ways of working for Client Services to support hyper-agency growth.  Build strong relationships and trust with senior clients and industry leaders for new business development.  Meet with clients, understand their goals, and create personalized plans to exceed expectations.  Hire, manage, and mentor direct reports for superior work delivery.  Establish a client-centric culture aligned with company values.  Ensure Client Services team adds value, embedding in clients' challenges and industries to unlock opportunities.  Create successful client onboarding, retention, and satisfaction programs.  Represent the company in client meetings and events.  Provide consistent reporting on vital metrics to clients.  Conduct regular client satisfaction reviews to inform continuous development.  Manage client budgets and align costs for optimal P+L performance.  Support the growth team in responding to RFPs and lead agency pitches with compelling storytelling.  Introduce new services to existing clients.  Stay updated on direct agency and client competitors in the market. 

Requirements:  

Excellent understanding of content and digital marketing.  Vast expertise in devising and implementing solutions for client challenges.  Demonstrates strong business acumen, overseeing client Profit and Loss.  In-depth knowledge and hands-on experience in technical aspects of account management.  Exceptional organizational, administrative, and project management skills, adept at handling multiple clients and projects simultaneously.  Extensive background in project management, utilizing project management tools effectively.  Confidently and comfortably pitches to clients at all levels.  A positive and upbeat attitude aligned with the company's values and beliefs.  Actively seeks ways to improve the company's bottom line.  Adapts to business challenges and keeps abreast of market competitors.  Ability to take ownership of projects, meeting print deadlines with a sense of urgency.

In addition to creative abilities, the ideal candidate will be equipped with excellent customer care skills, ensuring exceptional experiences for our valued clients. Their ability to engage with clients and colleagues at all levels will be a crucial factor of the position.

If you are great at interpersonal communication, scheduling, and time management, as well as characterise yourself with remarkable precision in meeting deadlines with unfaltering accuracy and speed, we are looking for you We encourage you to apply via Prosperity today 

Apply Now

  • FS Tax Directors

    7 days ago

    Dublin, Dublin City, Ireland Director File Full time

    We are working with the head of FS tax to help hire a Financial Services Tax Directors and Associate Directors to join their rapidly growing financial services tax team.Our client is the fastest growing firm in Ireland and has over 3000 people in 10 offices across Ireland, the Isle of Man, Gibraltar, and Bermuda, with a presence in over 130 countries around...

  • Director of Client Services

    1 day ago

    Dublin, Dublin City, Ireland Evelyn Partners Limited Full time

    Evelyn Partners Limited is a leading integrated wealth management and professional services group with over 186 years of experience in helping individuals and businesses thrive.We provide an award-winning service by employing the best people, driven by our core values of Personal understanding, Partnership collaboration, and Performance excellence.As we...

  • Client Servicing Director

    8 hours ago

    Dublin, Dublin City, Ireland Vistra Full time

    Vistra OverviewAt Vistra, we believe that our clients have the power to change the world and achieve great things for global progress. Our purpose is to remove friction caused by global business complexity, enabling our clients to reach their goals without obstacles.We are committed to building a culture where our people can collaborate effectively. This...

  • Client Services Director Dublin

    13 hours ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    TN Ireland is hiring a Client Services Director to oversee our operations in Dublin. As a seasoned leader in the homecare sector, you will be responsible for driving quality and excellence in our client services.About the Job:Promote a culture of exceptional care and customer service among our care professionals.Develop and implement strategies to improve...

  • Client Services Director, Dublin

    4 days ago

    Dublin, Dublin City, Ireland Tn Ireland Full time

    Our client is a leader in the content creation industry, providing a wide range of services to help businesses achieve their content marketing goals.From developing a comprehensive content strategy to creating high-quality written and visual content, they have the expertise to help companies effectively communicate with their target audience and build a...

  • Associate Director, Debt Services/CLOs

    6 days ago

    Dublin, Dublin City, Ireland MUFG Investor Services Full time

    Job DescriptionThe Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports daily operations to ensure service level agreements are met and quality is maintained. The Associate Director is also a manager of people, they're a leader who helps foster...

  • Executive Director, Client Operations, Head of Client Delivery Private Markets

    3 weeks ago

    Dublin, Dublin City, Ireland MUFG Investor Services Full time

    Reporting to the Managing Director of Client Operations for EU/NA we're seeking an exceptional leader for a rapidly growing PERA team. Your core focus will be staff engagement, client satisfaction, leading and driving change in operating model and being a key stakeholder in designing and sponsorship of that model.Key Responsibilities include the following:-...

  • Client Services Executive

    3 weeks ago

    Dublin, Dublin City, Ireland Elevate Partners Full time

    Our client a leading Wealth Management firm are currently looking to hire a Client Services Executive to join their team. The successful candidate will have great communications skills and attention to detail.Role Duties Include:  The provision of general administrative support to a team of Directors, Associate Directors and Senior Private Client Advisers ...

  • Client Services Director, Dublin City

    4 days ago

    Dublin, Dublin City, Ireland Tn Ireland Full time

    Social network you want to login/join with: Our client is a leader in the content creation industry, providing a wide range of services to help businesses achieve their content marketing goals.From developing a comprehensive content strategy to creating high-quality written and visual content, they have the expertise to help companies effectively communicate...

  • Executive Director, Client Operations, Head of Client Delivery Private Markets

    2 weeks ago

    Dublin, Dublin City, Ireland MUFG Investor Services Full time

    Job DescriptionReporting to the Managing Director of Client Operations for EU/NA we're seeking an exceptional leader for a rapidly growing PERA team. Your core focus will be staff engagement, client satisfaction, leading and driving change in operating model and being a key stakeholder in designing and sponsorship of that model.Key Responsibilities include...

  • Financial Services Director

    19 hours ago

    Dublin, Dublin City, Ireland Randstad Client Solutions Ireland Full time

    About the Role:The successful candidate will be responsible for overseeing a significant portfolio of SME clients, ensuring the delivery of high-quality accounting and tax compliance services. This role requires a highly skilled individual with extensive experience in practice environments.Main Responsibilities:Oversee the delivery of accounting and tax...

  • Client Service Director

    17 hours ago

    Dublin, Dublin City, Ireland Evelyn Partners Limited Full time

    We are seeking a highly skilled and experienced Audit Senior Manager to join our team. As a key member of our team, you will be responsible for servicing clients, directing all assurance services delivered, and ensuring sound management of our people. You will also support the Partners with business development and practice management.Key...

  • Client Service Associate

    13 hours ago

    Dublin, Dublin City, Ireland Davy Full time

    About The RoleAn exciting opportunity has arisen for a Client Service Executive, Associate to join our Wealth Management division. In this role, you will be responsible for providing general administrative support to a team of Associate Directors and Senior Private Client Advisers. You will serve as the first point of contact for clients, responding promptly...

  • Client Services Director

    24 hours ago

    Dublin, Dublin City, Ireland ATC Computer Transport & Logistics Full time

    Job DescriptionWe are seeking an experienced Key Account Manager to join our team at ATC Computer Transport & Logistics. The successful candidate will have a strong background in account management, client services, or a related field, with a focus on strategic planning and relationship management.The ideal candidate will possess excellent communication and...

  • Client Service Director

    24 hours ago

    Dublin, Dublin City, Ireland Vistra Full time

    The ideal candidate will possess excellent communication and client servicing skills, with a proven ability to multitask and meet deadlines.A resourceful, independent, and strong problem-solving individual with a team player approach will thrive in this role.The successful candidate will have experience in the corporate services industry or accounting...

  • Client Service Manager

    6 days ago

    Dublin, Dublin City, Ireland CPM Ireland Full time

    The Purpose of the Role: To exceed client expectations by adding value beyond the agreed Key Performance Indicators (KPIs) and to build CPM's business by developing the services provided to them. To deliver, as a minimum, planned budget spend and to deliver agreed profit levels to CPM. Key Responsibilities: Maintenance and development of client ...

  • Client Relationship Lead

    1 day ago

    Dublin, Dublin City, Ireland Erm Financial Services Full time

    Job Details:We are seeking a highly motivated Commercial Account Executive to join our team at Erm Financial Services. As a key member of the team, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and driving business growth. Your role will involve working closely with Directors, developing...

  • Client Services Executive

    1 week ago

    Dublin, Dublin City, Ireland Unio Financial Services Ltd Full time

    Join to apply for the Client Services Executive role at Unio Wealth Management.We are Unio, an established Wealth Management business backed by Great-West Lifeco, via its Irish subsidiary Irish Life Group.Unio specialises in private wealth management and employee benefit consultancy and has over 30 years' experience advising companies and personal...

  • Junior Associate Director, Debt Services/CLOs

    2 weeks ago

    Dublin, Dublin City, Ireland MUFG Investor Services Full time

    Job DescriptionThe Junior Associate Director is the first management role within Debt Services. The role is designed to support the management team by being a visible leader and effective point of escalation for the operations team. They support the operations team through being a source of knowledge and technical expertise, able to review sensitive...

  • Director of Business Development

    13 hours ago

    Dublin, Dublin City, Ireland Unio Financial Services Ltd Full time

    We are seeking an experienced leader to join our dynamic team at Unio Financial Services Ltd, a leading player in the Irish Wealth Management market. As Director of Business Development, you will play a key role in driving growth and developing our business unit.Reporting to the Head of SME & Business Owners, you will be responsible for leading and guiding a...